What are the responsibilities and job description for the SNAP Application Assister I position at COMMUNITY COUNCIL OF GREATER DALLAS?
The Application Assister will be responsible for identifying eligible clients and assisting in completing the SNAP application. The Application Assister is also responsible for providing community outreach and education services under this program.
Essential Functions
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Identify eligible clients and providing SNAP application and renewal assistance in English Spanish and Vietnamese
- Complete 14 days and 45 days follow up calls to clients who have been assisted with applications and renewals
- Assist the Program Manager in coordinating the program activities to meet the grant goals
- Assist the Program Manager in carrying out outreach activities and program responsibilities.
- Responsible for referring parents/adults in family to appropriate internal and external resources
- Complete 11 months follow up calls to determine percentage of families who have retained the SNAP benefit
- Perform outreach and educational events, such as health fairs, parent events, faith-based organizations events and school events
- Make group presentations to educate people about the SNAP benefits
- Complete all required certification and training required federally, by state and/or locally to assist clients with SNAP applications
- Provide services throughout the North Texas region, which is not limited to the Dallas–Fort Worth area and may include Tarrant County and surrounding communities.
- Perform other duties as required
Skill Competencies
General:
- Written & Oral Communications
- Communication Proficiency
- Ethical Conduct
- Personal Effectiveness/Credibility
Specific Competencies:
- Strong interpersonal and communication skills, with the ability to engage effectively with diverse communities.
- Experience assisting with SNAP applications, renewals, or other public benefits programs preferred.
- Ability to manage a high-volume caseload with strong organizational and administrative skills.
- Comfortable working independently in the field while exercising sound judgment and decision-making.
- Ability to interpret and apply program guidelines, government regulations, and benefits-related materials.
- Proficiency in basic computer applications and data entry.
- Bilingual or multilingual skills (English, Spanish, and/or Vietnamese) preferred.
- Ability to complete required SNAP certification training and comply with all state and federal guidelines.
- Willingness to work a flexible schedule, including frequent Saturdays and occasional evenings.
- Commitment to maintaining strict client confidentiality and professional integrity.
- Ability to pass a criminal background check.
Certifications and Licenses Required
- Texas driver’s license or alternate means of transportation
- Certification for Application Assisters as required by the funder or if applicable state and federal laws
Work Environment
This job operates in a professional office setting as well as in the field. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This is largely a mobile role, requiring working at varied locations in the assigned counties. Specific physical demands include:
- Ability to transport and handle materials up to 20 lbs. for use at program locations
- Manual dexterity sufficient to operate phones, computers, copier, portable equipment, and rolling briefcase cart with lock
- Ability to write and speak clearly to convey information and able to hear at normal speaking levels both in person and over the telephone
Position Type/Expected Hours of Work
This is a full-time position based on 40 hours per week. Occasional evening and weekend work may be required as job duties demand.
Travel
This position requires less than 10% out-of-region travel. Local in-region travel for meetings may be approximately 40% to 50%.
Required Education and Experience
- High school diploma or equivalent
- Associates’ college degree or more a plus
- Minimum of three years’ full-time work experience
- Experience with community outreach, sales, customer service, or client enrollment services
Other Requirements/Preferences
- Ability to communicate in both English and Spanish verbally and in writing preferred
- Reliable transportation to and from work sites
********Community Council is an Equal Opportunity Employer*****