Lead Technology Support

Position Summary:The Lead Technology Support staff member will help mentor and teach the District's technology staff by maintaining systems, peripherals, applications, and network infrastructure. This position provides technology-related assistance to all staff as directed by the Technology Director. This candidate will work at all district locations. This is a 12-month position and will work the entire year.Essential Duties and Responsibilities: (Other duties may be assigned.)Makes decisions and demonstrates actions that support the mission, vision, goals, and interests of the school district and of students.Communicates, collaborates, and cooperates with colleagues, supervisors, staff, and guests.Maintains confidentiality of student and staff information. Utilizes confidential and personal information for professional purposes only in accordance with school district policy and regulations.Provides hardware and software support of all staff and students in the school district as directed by the Technology Coordinator.Assists staff with technology projects including classroom audio and video setups.Ensures efficient and timely responses to technology helpdesk ticketsAssists the Technology Coordinator in planning for the delivery of services to staff and coordinating the use of technology for teaching and learning.Supports the use of instructional software in the school district.Maintains, operates, and distributes computer equipment and software as assigned.Responsible for setting up equipment for special programs and meetings as required. Flexible hours may be assigned.Assists in managing the school district’s technology resources through equipment scheduling and inventory maintenance.Assists in maintaining the school district’s telecommunications systems, website, and Internet presence.Installs, monitors and updates software as needed.Performs maintenance tasks on high-use software. Adjusts network user rights and permissions when necessary.Assists in the operation of the school district’s ticketing system.Completes work in established time frame seeks appropriate tasks when primary tasks are completed, or pace is slow. Consistently arrives at work on time and completes all tasks as directed.Informs the administrator immediately of the existence of any problems deemed to warrant prompt attention, advice, or intervention.Performs special assignments and other duties as determined by the administrator.Qualifications – Experiences:A completed High School diploma. 30 plus semester hours of college level credit preferred but not required.1-3 years technology education and/or training support experience, focus in an educational setting preferredExcellent oral and written communication skillsStrong organizational skills for troubleshooting and researchPreferred Knowledge:Experience with Google Workspace/Google Workspace for Education preferredExperience with Apple School Manager (ASM) / Apple Business Manager (ABM) preferredExperience with Mosyle, JAMF, or other MDM preferredExperience with macOS, iPadOS, Chrome OS, and Windows operating systems preferredExperience with classroom audio/video, document cameras, and projectors preferredExperience with GoGuardian or similar content filtering software preferredExperience with PowerSchool or similar SIS preferredExperience with Infinite Visions or similar educational ERP preferredExperience with National and State of IL educational assessment applications preferredExperience with inventory and asset tracking systems preferredExperience with Mac, Chromebook, and iPad hardware repairs preferredExperience with printer and copier configuration and troubleshooting preferredExperience with Active Directory and Group Policy management preferredSkills Required:Ability to work well with fellow employees and provide support/training to non-technical staffAbility to travel amongst district schools located in Glen Ellyn and WheatonAbility to manage tasks to required deadlinesAbility to self-direct and make decisions in absence of supervisorAbility to maintain a positive and flexible attitude toward daily responsibilitiesAbility to create and maintain technical documentationAbility to support Board of Education Meetings that occur on evening and/or weekendsAbility to monitor machines via RMM and take appropriate action(s) on as necessaryParticipate in the management of organizational licensing and software renewalsPhysical Demands:While performing the duties of this job, the employee is regularly required to sit, stand, talk, and hear.Salary and Benefits:  All non-certified staff that fall under the Support Professional Association “SPA” are placed on a salary schedule according to position and experience as part of the Collective Bargaining Agreement.  The hourly range for this position is: $27.00- $30.75.Non-Certified staff experience 13 sick days and 4 personal days of paid time off. All full-time staff have the privilege of partaking in our health and dental insurance programs (Blue Cross Blue Shield health insurance), these include 90% Board paid health insurance for the employee and 100% Board paid dental insurance for the individual staff memberApplication Procedure:Staff members currently employed in CCSD 89 should provide a letter of interest in the position and a copy of your most recent resume will be considered a completed application. Internal candidates do not need to complete the on-line Application.  For external candidates, applications are considered complete when all required materials are submitted including the following: 1) an on-line application for middle school teaching - science, 2) a letter of interest in the position, 3) unofficial copies of all college and/or university transcripts, 4) three (3) recent letters of recommendation from past or current employment related to this position and 5) a current resume. The school district uses an on-line application that is available at www.ccsd89.org. All required documents should be attached to your on-line application. Inquiries should be addressed to the Director of Technology.

Salary : $27 - $30