Consumer Access Manager

POSITION SUMMARY

The Staff Accountant is responsible for the preparation and maintenance of timely and accurate accounting records for Community Connections, Inc. (CCI), and its affiliated companies (CCREF and Romark). Key duties include maintaining financial records, preparing financial statements, ensuring compliance with specific grants and regulations in a healthcare non-profit setting, maintenance of general ledger, accounts payable/receivable, cash and bank reconciliation, processing and posting journal entries, month-end close, credit card accounting, and generating financial reports.

Salary range : $49,000 - $59,000

KEY RESPONSIBILITIES  

The following list outlines key responsibilities for the position; however, it is not exhaustive and does not encompass all responsibilities. Additional duties may be assigned as needed. 

Consumer Screening & Eligibility 

• Screen consumers for eligibility by completing the appropriate applications and/or financial assessment(s) for various relevant benefits including but not limited to Medicaid, Medicare, QMB (Qualified Medicare Beneficiary), SSI, Social Security 
• Contribute to the ongoing development of financial assessment and eligibility screening tools for various relevant benefits 
• Maintain necessary information and documentation for completion of the initial screening process 
• Use all available resources to collect information and supporting documentation necessary to complete eligibility screening as appropriate for consumers scheduled 
• Communicate with external agencies (e.g., Social Security Administration, DC Medicaid, DHS) to track applications and resolve eligibility issues 

 Documentation & Coordination 

• Accurately enter and maintain consumer benefits data in the agency’s electronic record system; generate reports as needed 
• Provide or obtain information to/from clinic and case coordination staff to facilitate completion of the screenings initiated 
• Generate and maintain reports related to benefits status, application outcomes, and pending verifications 
• Ensure all benefits-related documentation and communications comply with HIPAA, Medicaid, and organizational privacy standards 

Staff & Program Support 

• Serve as a resource and subject matter expert for staff and consumers regarding benefits eligibility, application processes, and policy changes 
• Participate in program planning, policy development, and interagency coordination of Medicaid and related eligibility programs as assigned 

 In addition to role responsibilities, each staff member of Community Connections has the following responsibilities as a part of their employment: 

• Models and reinforces Community Connections mission to provide behavioral health, residential services, and primary health care coordination for marginalized and disenfranchised women, men, youth, and children living in the District of Columbia, many of whom are coping with challenges including mental illness, addiction, and the aftermath of trauma and abuse. 

• Models and reinforces Community Connections values of quality, innovation, respect, equity, and integrity daily. 

• Reinforces Community Connection’s commitment to diversity, equity, and inclusion.  

• Protects the privacy of our consumer’s protected health information by maintaining compliance with HIPAA and other relevant CC related IT security regulations. 

• Completes and stays current on role specific and organizational wide training.  

• Performs other duties as assigned on an as-needed basis. 

DESIRED KNOWLEDGE/SKILLS/ABILITIES: 

Education, Training, and Experience 

• Required AA. Preferred BA.  

• Required 2 years, preferred 4 years, working experience in behavioral health, supportive housing, or homelessness fields, financial intake, and knowledge of Medicaid enrollment. 

• Must have working knowledge of computers in a Windows-based environment. 

Registration, Certification, Licensure, and Other Qualifications 

• Must have and maintain a background and criminal history free from any disqualifying offenses. 

• Successful completion of all position-specific training within thirty (30) days of employment is required. 

Knowledge, Skills, and Abilities 

• Knowledge of the needs, problems, and community environments of persons with disabilities; of community and government service delivery systems; of case management systems; and of community welfare resources. 

• Skill in the operation of computers and applicable computer software. 

• Ability to negotiate services and to effectively communicate. 

• Ability to display regular and reliable in-person attendance. 

Salary : $49,000 - $59,000