Technical Support Specialist I Unix/Network

GENERAL STATEMENT OF DUTIES: To be responsible for performing a variety of routine technical support tasks within the area of specialization directly related to the operation of mainframe and mini computers, networks, and/or telecommunications systems, as well as other directly related systems; and to do related work as required.

This position is initially located at the Warwick campus. The days and hours are usually Monday through Thursday, 10:00 AM – 6:00 PM, and Friday, 8:00 AM-4:00 PM, but the days, hours, and campus may vary depending on the needs of the department.

SUPERVISION RECEIVED: Works under the general supervision of a superior from whom are received general and specific instructions and assignments; work is reviewed while in process and upon completion for conformance to prescribed instructions and proper application of system management techniques.

SUPERVISION EXERCISED: Usually none, but, as required, may supervise clerical subordinates assigned to assist.

ILLUSTRATIVE EXAMPLES OF WORK PERFORMED:

• To be responsible for performing a variety of routine technical support tasks, with the area of specialization, directly related to the operation of mainframe, mini computers, networks, and/or telecommunications systems, as well as other directly related systems.
• To assist in the installation and maintenance of mainframe, mini computer and/or network operating systems, data management, telecommunication, system performance, capacity management, and utility software.
• To assist with the installation, troubleshooting and maintenance of peripheral and communications devices, directly related to area of specialization.
• To assist in implementing methods and procedures necessary to support activities relating to installation, modification, problem resolution, performance, operational and planning capacity management activities in the designated hardware and software environment.
• To assist in designing, coding, testing, and debugging specialized software required by the installation.
• To assist in providing technical support services to a variety of system operation activities including programming, system analysis and other related operations within the designated environment.
• To attend training sessions to keep abreast of new or improved software and procedures.
• To do related work as required.

REQUIRED QUALIFICATIONS FOR APPOINTMENT:

KNOWLEDGE, SKILLS AND CAPACITIES:

• A working knowledge of the principles, practices, methods and techniques of hardware and software management in the area of specialization, and of operational and system capabilities and intricacies;
• A working knowledge of the methods and procedures of system installation, modification, performance, operational and capacity management in the designated mainframe, mini computer, network, and/or telecommunications hardware and software environments;
• A working knowledge of the personal computers and related peripheral equipment;
• The ability to perform routine hardware and software installation and maintenance activities in the specified environment;
• The ability to assist with the design, coding, testing and implementation of specialized software related to the area of specialization; a working knowledge of systems programming and systems analysis;
• The ability to assist in providing technical support in designated areas of computer systems, network, and telecommunications operation; and related capacities and abilities.

EDUCATION AND EXPERIENCE:

• Education: Such as may have been gained through: graduation from a college of recognized standing including or supplemented by successful completion of courses in Computer Science; and
• Experience: Such as may have been gained through: employment in a technical position involving system design, systems analysis or systems programming.
• Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.