Regional Site Operations Manager

Community Clinic is a patient-directed Community Health Center which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately. We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role. We care. You belong.

Job Summary

The Regional Site Operations Manager translates organizational strategy into regional and site-level execution, balancing day-to-day execution with continuous improvement initiatives. This role supports scalable growth, operational excellence, and regulatory compliance, with a consistent focus on patient and employee experience. They will serve as an expert in operational workflows and are responsible for overseeing clinic operations across assigned sites. This position directly supervises Practice Managers and must lead, hire, train, evaluate, support, and develop those direct reports.

Essential job functions

• Provides direct supervision, leadership, coaching, and accountability for Practice Managers across assigned sites.

• Oversees day-to-day clinic operations to ensure efficient patient flow, access to care, and effective use of resources.
• Utilizes data, dashboards, and performance metrics to evaluate operational performance and drive continuous improvement.
• Ensures consistent implementation of organizational workflows, policies, and operational standards across all sites.
• Leads and supports operational improvement initiatives focused on access, productivity, patient experience, staff engagement, and financial stewardship.
• Balances “run the business” operational needs with “change the business” initiatives to improve systems, processes, and outcomes.
• Collaborates with Practice Managers to identify operational risks, barriers, and opportunities.
• Supports readiness for new site openings, service expansions, staffing changes, and other operational growth initiatives.
• Collaborates with clinical leadership, finance, IT, HR, facilities, and other support departments to ensure integrated and effective site operations.
• Addresses and escalates operational issues as appropriate to ensure timely resolution and continuity of care.
Adheres to applicable regulatory guidelines and laws, including but not limited to HIPAA/HITECH, HRSA, NCQA PCMH, and OSHA.

Knowledge and Skills

• Knowledge and experience in in multi-site operations management, preferably within a health care or FQHC environment.
• Ability to analyze data and metrics to inform decisions and drive operational improvements.
• Demonstrated leadership and supervisory skills, including the ability to lead leaders.
• Change management, including the ability to influence others and evaluate the effectiveness of change initiatives
• Excellent verbal and written communication skills.
• Strong computer skills, including proficiency with data and reporting tools, and Microsoft Office applications.
• Ability to work independently and collaboratively in a fast-paced, mission-driven environment.
Strong interpersonal skills and the ability to work effectively with people of all backgrounds.

Qualifications

• Minimum of five years’ progressively responsible experience in healthcare operations, clinic administration, or practice management required
• Demonstrated experience directly supervising managers or supervisory-level staff, including hiring, performance management, and evaluation required
• Experience overseeing multi-site operations or complex, high-volume clinical operations required
• High School diploma or equivalent required
• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, Operations Management, or a related field preferred
Experience in a Federally Qualified Health Center (FQHC), community health center, or safety-net healthcare environment strongly preferred

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!
• Excellent Benefits Package including:
  • Health, Vision, Dental and Life Insurance
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  • Paid Time Off and 10 Annual Paid Holidays
  • Employee Discounts for Care