Call Center Agent

Community Clinic is a trusted regional healthcare system dedicated to delivering exceptional, whole-person care in a compassionate, professional, and welcoming environment. As we continue to grow across the region, we remain grounded in one belief: people matter. That includes our patients—and our team. Every employee plays a vital role in living out our promise: We care. You belong.

 Job Summary

Community Clinic is seeking a Call Center Agent in Springdale, AR! The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates required. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday - Friday 8:00 AM-5:00 PM

Key Responsibilities 

• Provides exceptional customer service during all exchanges with patients and other callers.


• Enters new patients into the electronic medical record (EMR) completely and accurately.


• Confirms or updates existing patient demographic information completely and accurately.


• Schedules medical patient appointments and routes dental patient appointment inquiries appropriately. 


• Ensures provider schedules are filled according to clinic guidelines. 


• Trouble shoots medical calls and routes accordingly. 

Skills

• Ability to work and function independently and within a team.


• Strong interpersonal skills and the ability to work effectively with people of all backgrounds


• knowledge of computer software such as Microsoft Office Software


• Able to perform proficiently on current practice management system and/or electronic medical records.

Required Qualifications

• High School diploma or equivalent is required.  


• Bilingual ability (Spanish/English or Marshallese/English) is required.

Preferred Qualifications

• Some customer service or call center experience preferred.


• Experience with electronic medical records is a plus.

Why Join Community Clinic?

• Be a part of a mission-driven organization committed to providing access to health-care to everyone in your community!


• Excellent Benefits Package including:
  
  
  
  • Health, Vision, Dental and Life Insurance
  
  
  • 403(b) Retirement plan (automatic employer contribution of 5% per paycheck!)
  
  
  • Paid Time Off and 10 Annual Paid Holidays
  
  
  • Employee Discounts for Care