What are the responsibilities and job description for the Call Center Agent position at Community Clinic NWA?
Community Clinic is a patient-directed Community Health Center, which provides affordable primary health care and supportive services to our neighbors in Northwest Arkansas. Community Health Centers, also known as Federally Qualified Health Centers, is a Federal designation whereby community health needs are identified and are responded to appropriately. We provide health care using a Patient-Centered Medical Home (PCMH) approach: the needs of the patient come first. Community Clinic recognizes that every employee plays a vital role. We care. You belong.
Job Summary
Community Clinic is seeking a Call Center Agent in Siloam Springs. The role is responsible for answering and routing incoming calls, scheduling patient appointments, and obtaining/confirming patient information. This job is full time, in-person, hourly, Monday through Friday with an excellent benefits package. Bilingual (Spanish/English or Marshallese/English) candidates preferred. This position is Full Time, in-person at our Springdale Admin location, and is scheduled Monday Friday 7:00a-4:00p
Key Responsibilities
- Provides exceptional customer service during all exchanges with patients and other callers.
- Enters new patients into the electronic medical record (EMR) completely and accurately.
- Confirms or updates existing patient demographic information completely and accurately.
- Schedules medical patient appointments and routes dental patient appointment inquiries appropriately.
- Ensures provider schedules are filled according to clinic guidelines.
- Trouble shoots medical calls and routes accordingly.
Qualifications
- High School diploma or equivalent is required.
- Bilingual ability (Spanish/English or Marshallese/English) is preferred
- Some customer service or call center experience preferred
- Experience with electronic medical records is a plus
Why Join Community Clinic?
- Be a part of a mission driven organization providing comprehensive health care to everyone in your community, regardless of their financial or medical situation!
- Automatic 5% contribution to employee retirement plan, no match required!
- Competitive pay, PTO, and 10 annual paid holidays!
- 2 annual bonus opportunities worth up to $1000 each!