OPS - Scheduling Specialist

CCI Health Services mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. 

POSITION SUMMARY:
The Scheduling Specialist (SS) serves as the primary scheduler for CCI patients. For all other matters, the SS directs patients to the appropriate Health Center personnel.  

KEY FUNCTIONS & RESPONSIBILITIES:

• Answers the telephone promptly in adherence to AIDET protocols. 
• Works cohesively and collaboratively with the entire team to answer all incoming calls.  
• Routes calls to the appropriate area.  
• Communicates phone messages as needed via phone notes or flags. 
• Works to fill all available appointment slots according to CCI Scheduling Guidelines.  
• Documents patient information in the registration field.
• Attends daily huddles and provides updates to the team as appropriate.
• Verifies insurance at the time of scheduling.  
• Completes outreach calls to new Managed Care Organization (MCO) patients in order to schedule them for visits.
• Monitors desktop to retrieve contact information for patients requesting appointments through the patient portal or hospital discharge. 
• Working on-site is an essential duty for the job.

EDUCATION AND EXPERIENCE:

• Requires a High School Diploma or GED.
• Must have at least one year of relevant work experience, preferably in a medical setting or an equivalent combination of training and experience.
• Ability to navigate information on the internet and within an Electronic Health Record.

OTHER SKILLS AND ABILITIES:

• Bilingual (fluent in English/Spanish).
• Must possess excellent communication and interpersonal skills.
• Ability to maintain a high standard of customer service and observance of corporation protocol in a hectic and sometimes hostile situation.
• Ability to document messages that include a summary of the relevant details.

WORKING CONDITIONS:

• Proper and professional grooming is always expected.
• Prolonged periods of standing, bending or working at a desk on a computer.
• The ability to lift (up to 15lbs) is required. 
• Work under stressful conditions within a controlled enclosed environment daily. The work environment involves exposure to potentially dangerous materials and situations that require extensive safety precautions and may include the use of protective equipment.