What are the responsibilities and job description for the Contact Center Advisor position at Community Choice Credit Union?
Location: Warren/Hybrid Remote
Job Type:Full-Time
Are you passionate about helping others and love the idea of connecting with people through virtual platforms? Do you have the communication skills to create real impact without ever being face-to-face? If you're a service-minded problem solver who thrives in a fast-paced, digital environment—we want to meet you!
At Community Choice Credit Union, we’re looking for a Virtual Member Service Specialist to be the voice of our credit union. You’ll be the first point of contact for members reaching out through phone, online chat, and e-channels—ensuring each interaction is meaningful, efficient, and focused on improving their financial lives.
What You’ll Do:
- Be a trusted advisor—actively listen, uncover needs, and recommend solutions that save members money, make them money, or make banking easier.
- Support members through phone, chat, and e-mail—no script reading here! We want you to bring your personality to every conversation.
- Open new accounts, process transactions, and assist with loan applications and fraud concerns, all from your virtual desk.
- Make outbound calls to help members discover the full range of services available to them.
- Maintain high standards of accuracy, security, and professionalism in every interaction.
What You Bring:
- 1-2 years of experience in a customer service or financial services environment.
- A high school diploma or equivalent.
- Strong communication skills—especially in a virtual setting.
- A knack for multitasking, problem-solving, and remaining calm under pressure.
- Confidence using technology and learning new systems.
What Makes This Role Special:
- You’ll be a key part of our mission to improve lives, one virtual conversation at a time.
- Work in a forward-thinking, digitally focused team with growth opportunities.
- No in-person transactions—100% virtual service, 100% real impact.
- Be empowered to think like a member and take action that makes a difference.
Why You’ll Love It Here:
- A supportive and united team environment.
- Competitive pay and benefits.
- Opportunities for career growth in a thriving credit union.
- You’re not just doing a job—you’re building a career while helping others.
Ready to connect, serve, and shine—virtually?
Apply today and help us bring exceptional member service into the digital age.