Technology Assistant

Technology Assistant (Part-time)

The Technology Assistant supports the Technology Coordinator in maintaining and supporting the district's technology systems. This role involves hands-on work with hardware and software, providing Level 1 technical support, maintaining accurate inventory, and ensuring timely resolution of technical issues across all campuses.

Essential Duties And Responsibilities

Technical Support & Troubleshooting:

• Provide Level 1 helpdesk support for end-user devices (Chromebooks, Windows, macOS)
• Diagnose and repair basic Chromebook issues (e.g., screens, keyboards, ports)
• Monitor and respond to technical support requests using the ticketing system
• Escalate complex issues to the Technology Coordinator when necessary
  
  

Installation & Maintenance

• Install new equipment including Chromebooks, laptops, printers, and monitors
• Perform routine maintenance to ensure proper functioning of all technology devices
  
  

Inventory & Documentation

• Maintain accurate equipment inventory using IncidentIQ or equivalent system
• Tag, audit, and track all technology assets across the district
  
  

Vendor Coordination

• Identify equipment requiring advanced repair and coordinate shipment to vendors
  
  

Communication & Customer Service

• Provide timely, courteous technical support to students and staff
• Communicate effectively with stakeholders to diagnose needs and resolve issues
  
  

Administrative Support

• Assist with operational tasks assigned by the Technology Coordinator
• Ensure compliance with safety protocols while handling equipment
  
  

Other Duties

• Perform additional responsibilities as assigned to support department operations
  
  

Qualifications

• Associate’s degree or higher in a technology-related field.
• 1-2 years of experience in IT support, help desk, or a similar role.
• Familiarity with Google Workspace, Microsoft Office Suite, and educational software.
• Basic troubleshooting of hardware (computers, printers, projectors).
• Knowledge of network systems, Wi-Fi management, and basic server maintenance.
• Flexibility to work afternoons and weekends as needed.
• Ability to lift and carry equipment up to 25 lbs.
  
  

Community Charter School of Paterson is among the top 1% in the state for student growth in math and reading—proof of our commitment to academic excellence.

Community Charter School of Paterson is an equal opportunity employer.