Client Service Coordinator

Job Summary
The Client Service Coordinator is responsible for providing case management for HCP and HOPWA clients as well as providing Case Aide support in the MCWP program. This position coordinates client activities in the Drop-In Center as well as assists the Program Director in planning fundraising events. In addition, the Client Service Coordinator provides health education and risk reduction using the harm reduction model.

Education and Experience

Two to five years of administrative work and/or experience working in human services with diverse populations, and social needs. Strong computer skills and interpersonal skills required. Experience in fundraising is preferred.

An Associate’s Degree in psychology, or social work, plus two years’ experience in the field of health and human services or equivalent combination of education and experience. Complete an HIV Counselor certification through the State of California within 90 days of beginning employment.

Responsibilities

Perform intakes as well as bi-annual reassessments for the HIV Care Program (HCP).

Assist clients with applying for HOPWA services for emergency housing and utility assistance as guidelines and supervisor direct.

Accurately interpret and dispense financial assistance guidelines for HOPWA and HIV Care Program as directed by funding source guidelines as well as cost avoidance criteria.

Assist with pick up of food for the pantry as scheduled.

Assist with the Food Pantry, Hygiene Closet, and cleaning supplies as scheduled.

Assist HIV Care Program clients with housing and financial management plans to increase their level of independence and stable housing, and decrease the need for emergency services.

Track client access to services and provide Program Director with data for contract reports and annual reviews. Enter HCP/HOPWA eligibility paperwork into HCC within 24 hours.

Assess Waiver client charts and case managers’ paperwork for accuracy and content as well as implementing program policies and procedures to assure on-going compliance of requirements established by the Office of AIDS.

Assist Program Director with data management, contract reports, and annual audits.

Process case managers’ client paperwork, complete quality assurance forms, and update work status.

Print and distribute progress notes for case managers to sign on the 10th of each month.

Update client information, including demographics, documentation, and log services into HCC within 14 days of provided services.

File paperwork in client charts on a weekly basis.

Create a monthly newsletter to be ready for distribution by the 12th of each month.

Assist clients with individual supportive services and insurance eligibility as needed.

Distribute and log transportation and nutritional vouchers from the 15th to the end of the month and enter encounters with clients daily into progress notes and HCC.

Assist Program Director in planning and executing fundraising activities.

Enter case management units of service into HCC for HCP, Waiver, and HOPWA.

Provide targeted counseling, referral services, linkage to care, health education and literacy training that enable clients to navigate the HIV system of care.

Educate clients living with HIV/HCV about transmission of the illness and how to reduce the risk of transmission.

Knowledge, Skills, and Abilities

Ability to read and interpret documents and procedure manuals.

Must be able to write routine reports and correspondence.

Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a calculator a must.

Demonstrates attention to detail.

Ability to cultivate and maintain cohesive working relationships with coworkers.

Works well in group problem solving situations

Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

Must be able to operate a computer, related equipment and software.

Ability to manage time and tasks in order to meet strict deadlines while maintaining quality of work.

Additional Requirements

All employees must pass State and Federal Live Scan background check before the start of employment.

Must possess Food Handler’s card within 30 days of employment.

All employees of Community Care must carry the CA minimum bodily injury liability insurance on vehicles used for work.

Community Care is an equal opportunity employer and makes employment decisions based on merit. Agency policy prohibits unlawful discrimination based on race, color, creed, marital status, sexual orientation, gender identity, age, national origin or ancestry, physical or mental disability, medical condition, gender, pregnancy or any other consideration made unlawful by Federal, State or local laws.

Community Care is an at will employer. Employment with Community Care is for an indefinite period of time and is subject to termination by the employee or Community Care, with or without cause, with or without notice, and at any time.

Pay: $18.54 - $20.26 per hour

Expected hours: 20.0 per week

Benefits:

• Paid time off

Work Location: In person

Salary : $19 - $20