Care Management Aide

POSITION DESCRIPTION

The CCHAP Case Management Aide will provide administrative support to the CCHAP Case Management Staff. Tasks will include: maintaining client information and binders, answer phone lines, and front door greetings. This job includes considerable client and inter-agency contact. The CCHAP Case Management Aide needs to develop and maintain good professional relationships with clients and staff. The Case Management Aid is also responsible for tracking client status, entering data into the data tracking systems. Distributes gas and food vouchers to clients monthly.

EDUCATION & EXPERIENCE

Two years administrative work, and work or volunteer experience working in human services with diverse populations and social needs.

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES

· Ability to read and interpret documents and procedure manuals.

· Must be able to write routine correspondence.

· Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

· Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to use a calculator a must.

· Demonstrates attention to detail.

· Ability to cultivate and maintain cohesive working relationships with coworkers.

· Works well in group problem solving situations

· Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

· Ability to type 35 wpm with a high degree of accuracy.

· Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.

· Must be able to operate a computer, related equipment and software.

· Ability to manage time and tasks in order to meet strict deadlines while maintaining quality of work.

ROLES & RESPONSIBILITIES

· Log client information (including demographics and documentation) and services into a database.

· Process case managers’ client paperwork, complete chart quality assurance forms, and update work status.

· Update client contact information.

· Oversee purchases for office and clients.

· Print and distribute progress notes to the case managers by the 10th of each month.

· File paperwork into client charts in on a weekly basis.

· Answer phone, relay messages and occasionally assist in booking appointments for Case Managers.

· Assist clients with paperwork, make referrals, and support clients.

· Create monthly newsletter.

· Run Medi-Cal eligibility for all clients by the 5th of each month.

· Assist Program Director with data management.

· Distribute and log transportation and nutritional vouchers.

· Assist with client activities, Food Pantry, voucher distribution, and purchase deliveries.

· Assist with maintenance and cleanliness of building and all associated equipment.

· Help with fundraiser’s.

· The duties of this position include, but are not limited to the above responsibilities. This job description is not permanent and serves as a guideline that can normally be expected to change when appropriate.

· From time to time, employees are asked to perform duties and handle responsibilities that are not in their job descriptions. If, over the months, the new duties and responsibilities remain a significant part of the assignment, the job description is changed.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform these functions provided those accommodations pose no danger or threat to the employee, staff, clients, vendors, etc., or create undue hardship for the agency or its staff.

While performing the duties of this job, the employee is required to have ordinary ambulatory skills sufficient to visit other locations, and the ability to stand, walk, stoop, kneel, crouch, and manipulate (lift, carry, move) light to medium weights of 10-50 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard. The employee frequently is required to sit for long periods of time, reach with hands and arms, talk and hear. Ability to operate a motor vehicle in order to visit other sites, and run errands required.

WORK ENVIRONMENT

The workspace for the Case Management Aid is located in a heavy traffic area. Frequent interruptions from fellow staff members and clients is expected. The sound level is generally low to moderate. Frequent local travel to run errands and perform essential functions of the job is to be expected. The Case Management Aid is required to take occasional trips to other sites and outside the County to attend training, department meetings, and attend agency events.

ADDITIONAL REQUIREMENTS

· All employees must pass a State and Federal Live Scan background check before the start of employment.

· All employees of Community Care must California State minimum bodily injury liability insurance on vehicles used for work.

· Community Care is an equal opportunity employer and makes employment decisions based on merit. Agency policy prohibits unlawful discrimination based on race, color, creed, marital status, sexual orientation, gender identity, age, national origin or ancestry, physical or mental disability, medical condition, gender, pregnancy or any other consideration made unlawful by Federal, State or local laws.

· Community Care is an at will employer. Employment with Community Care is for an indefinite period of time and is subject to termination by the employee or Community Care, with or without cause, with or without notice, and at any time.

Job Type: Full-time

Pay: $18.54 - $20.26 per hour

Benefits:

• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Application Question(s):

• Do you have valid car Insurance and driver's license?
• Do you own your own vehicle?
• Are you able to pass a background check?

Work Location: In person

Salary : $19 - $20