Operations Assistant Supervisor

Operations Assistant Supervisor (OAS)

More Than a Leadership Role — It’s a Career Path in EMS Operations

As part of our team, you’ll benefit from:

• Active 911 emergency response system serving local communities
• Direct operational leadership experience in a high-performance EMS system
• Opportunities for advancement into Operations Management and system leadership roles
• Opportunities for instructing, education, and training development roles within the organization
• Ongoing leadership development and mentorship opportunities
• Clinical and operational training support
• Tuition reimbursement opportunities
• In-house training and continuing education pathways
• Disaster response and special operations deployment opportunities
• Competitive benefits, including Medical, Dental, Vision and 401(k) retirement plans
• A mission-driven, patient-first culture

At Community Care Ambulance, the Operations Assistant Supervisor (OAS) is a frontline leadership position responsible for supporting and overseeing daily EMS system operations. This role ensures operational readiness, clinical excellence, and efficient service delivery across all assigned field units.

The OAS serves as the on-duty operational leader, providing real-time guidance, support, and oversight to field personnel while helping maintain system status management, resource deployment, and continuity of care throughout the shift.

This position is ideal for experienced Paramedics who are ready to step into operational leadership while still maintaining a strong clinical presence in the field. The OAS functions as a bridge between field operations, communications, and organizational leadership—helping ensure that patient care, responder safety, and operational efficiency remain aligned at all times.

This is not just a supervisory role — it is a leadership pathway within a progressive EMS system committed to developing the next generation of operational leaders.

At Community Care Ambulance, leadership development is intentional. We invest in our people through ongoing training, mentorship, and advancement opportunities designed to grow future Operations Managers, Clinical Leaders, and System Administrators.

If you are a better leader, our system runs stronger, our crews perform better, and our patients receive higher-quality care.

About Community Care Ambulance

Community Care Ambulance is a non-profit, full-service EMS organization serving Northeast Ohio with a commitment to high-quality, patient-centered care. We provide 911 emergency response, interfacility transport, emergency communications, and disaster deployment services across the region.

Operations Assistant Supervisor (OAS) – Duties & Responsibilities

(The duties listed are not all-inclusive but represent essential functions of the role.)

Role Overview

The Operations Assistant Supervisor (OAS) serves as the on-duty operational supervisor responsible for supporting field operations, maintaining system readiness, and ensuring effective EMS service delivery. This position provides real-time leadership, coordination, and support for field personnel while helping manage resources, response efficiency, and operational performance.

The OAS also functions as a working Paramedic when needed, providing direct patient care in accordance with established protocols and maintaining clinical excellence in the field.

Operational Leadership (35%)

• Serve as the on-duty operational supervisor for assigned shifts
• Provide real-time oversight and support for field operations and EMS personnel
• Assist in coordinating daily EMS system operations and maintaining system readiness
• Manage and implement system status plans to ensure optimal unit coverage and response times
• Respond to operational needs and field requests with appropriate resource allocation and decision-making
• Act as the operational point of contact in the absence of senior leadership
• Serve as a liaison between field operations, communications, healthcare facilities, and public safety partners
• Support operational continuity during high-demand periods, special events, or system disruptions

Clinical & Field Responsibilities (30%)

• Perform all duties of a Paramedic in accordance with state and local protocols
• Provide direct patient care, assessments, and advanced life support interventions as needed
• Support high-acuity calls and assist field crews when additional clinical leadership is required
• Ensure accurate, timely, and complete patient care documentation and reports
• Maintain all required certifications, licensure, and continuing education requirements

Personnel Supervision & Development (15%)

• Provide leadership, guidance, and support to field personnel during assigned shifts
• Mentor, coach, and promote professional development among staff
• Identify performance concerns and provide constructive feedback in alignment with organizational policy
• Encourage accountability, teamwork, and professional growth across field operations
• Promote a positive, respectful, and mission-driven work environment

Equipment, Inventory & System Readiness (10%)

• Ensure ambulances, response vehicles, and medical equipment are fully operational and stocked
• Conduct and oversee vehicle inspections, equipment checks, and supply readiness
• Monitor and manage inventory levels of medical supplies and operational equipment
• Ensure accurate documentation of supply usage and inventory adjustments
• Support operational readiness standards across all assigned units

Communication & Administrative Functions (5%)

• Complete and submit required operational reports and shift documentation
• Communicate significant operational updates to ensure effective shift-to-shift continuity
• Collaborate with Communications/Dispatch to maintain operational efficiency and coordination
• Support implementation of contingency procedures during system disruptions or failures
• Maintain confidentiality and professionalism when handling sensitive operational, personnel, and patient information

Customer Service & Professional Standards (5%)

• Maintain professional communication with staff, patients, partners, and the public
• Demonstrate strong leadership, communication, and conflict-resolution skills
• Exercise sound judgment and independent decision-making in dynamic environments
• Uphold the highest standards of professionalism, accountability, and patient-centered care

Qualifications & Education

Minimum Qualifications

• Must be at least 18 years of age.
• High school diploma or GED required.
• Must successfully pass a criminal background check and drug screening in accordance with organizational policy.
• Valid driver’s license required with the ability to meet Community Care Ambulance insurability requirements.
• Demonstrated record of reliable, regular, and predictable attendance.
• Ability to read, interpret, understand, and follow verbal and written instructions.
• Ability to read, write, and communicate effectively in English.
• Must successfully complete all required orientation, field training, and onboarding programs.
• Ability to perform the essential functions of the position with or without reasonable accommodation.
• Must maintain all certifications, licenses, and continuing education requirements applicable to the position throughout employment.

Preferred Qualifications

• Associate degree or higher in Emergency Medical Services, Healthcare, Public Safety, or a related field preferred.
• Minimum of one (1) year experience as a licensed Paramedic preferred.
• Experience in interfacility transport operations preferred.
• Familiarity with EMS software systems including Traumasoft and HealthEMS preferred.

Certifications & Licensure

• Current Ohio Paramedic certification required.
• Current CPR certification required.
• ACLS and PALS certifications required or must be obtained within thirty (30) days of hire.
• Completion of FEMA Independent Study courses IS-100, IS-200, IS-700, and IS-800 required upon hire or within the timeframe established by the organization.
• Employees are responsible for attending sufficient continuing education programs and maintaining all required certifications and licensure throughout employment.

Work Shift & Schedule

• The Operations Department functions 24 hours per day, 7 days per week.
• Employees must be available to work day, evening, overnight, weekend, holiday, overtime, holdover, and callback shifts as operational needs require.
• Shift schedules may consist of 12-hour or 24-hour shifts, with rotating or non-rotating assignments depending on operational staffing needs.