What are the responsibilities and job description for the Manager, Community and Stakeholder Relations position at Community Blood Center of Greater Kansas City?
Essential Functions
Education
Bachelor’s Degree in Communications, Marketing, Public Relations, or a related field.
Experience
Five years’ experience working on in sales/marketing/stakeholder relations.
Any combination of education, training and experience equivalent to requirements listed above that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.
Knowledge, Skills & Abilities
Knowledge
Knowledge of the best practices in relationship management, community engagement and outreach.
Knowledge of group dynamics, customer maintenance techniques and negotiation skills.
Knowledge of computerized software applications such as MS Office and Salesforce.
Skills & Abilities
Strong attention to detail in all work processes.
Ability to manage projects of varying complexity and meet deadlines.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Strong organizational and project management abilities.
Outstanding writing and public speaking skills.
Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations.
Ability to work in a strong team environment and develop effective relationships with senior leaders, senior management, business and community leaders.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
This position is responsible for managing activities of select stakeholders to enhance their engagement in support of NYBC’s mission and vision. In partnership with senior leadership within NYBCe, Corporate Communications, divisional leadership, and all major departments, the role will require significant project management related to select stakeholders to build relationships and maximize partnerships. The ultimate goal is ensuring long term engagement from key stakeholders.
- Partnership Building Identify and establish partnerships with key stakeholders throughout multiple market segments, including Fortune 500 top management, key public figures (religious leaders, government, sports, and entertainment organizations), and elected officials to promote NYBC’s mission and and vision. Maintaining and building new relationships with a select portfolio of target accounts.
- Senior-Level Presentations Collaborate with key internal stakeholders to draft compelling senior-level presentations, communications, and other materials, for select accounts, providing insights into community engagement initiatives, blood donation impact, and the importance of supporting the blood center's mission.
- Community Outreach Develop and implement outreach strategies and programming to engage stakeholders toward increased blood donations, fund development and public relations visibility. Manage strategy to keep select leaders engaged, set meeting plans, schedules with support from NYBCe senior leadership.
- Event Coordination Where appropriate, support NYBCe events that further our partnerships and engagement of stakeholders; working closely with appropriate NYBCe departments (Donor Recruitment, Donor Engagement, Corporate Communication and Public Affairs, Marketing, etc) to plan and coordinate select initiatives
- Data Management Maintain highly organized and accurate records of community engagement activities, stakeholder interactions, and event outcomes within Salesforce and SharePoint systems.
- Reporting Provide regular reporting on strategies and performance of community initiatives. Utilize ongoing reporting to influence appropriate strategy in initiative planning.
- Any related duties as assigned
Education
Bachelor’s Degree in Communications, Marketing, Public Relations, or a related field.
Experience
Five years’ experience working on in sales/marketing/stakeholder relations.
Any combination of education, training and experience equivalent to requirements listed above that has supplied the necessary knowledge, skills and experience to perform the essential functions of the job.
Knowledge, Skills & Abilities
Knowledge
Knowledge of the best practices in relationship management, community engagement and outreach.
Knowledge of group dynamics, customer maintenance techniques and negotiation skills.
Knowledge of computerized software applications such as MS Office and Salesforce.
Skills & Abilities
Strong attention to detail in all work processes.
Ability to manage projects of varying complexity and meet deadlines.
Ability to work independently with minimal supervision.
Excellent communication and interpersonal skills.
Strong organizational and project management abilities.
Outstanding writing and public speaking skills.
Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations.
Ability to work in a strong team environment and develop effective relationships with senior leaders, senior management, business and community leaders.
Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
This position is responsible for managing activities of select stakeholders to enhance their engagement in support of NYBC’s mission and vision. In partnership with senior leadership within NYBCe, Corporate Communications, divisional leadership, and all major departments, the role will require significant project management related to select stakeholders to build relationships and maximize partnerships. The ultimate goal is ensuring long term engagement from key stakeholders.
