Volunteer Coordinator

JOB SUMMARY

The Volunteer Coordinator will train and empower volunteers to provide a 5-star experience for each guest that comes to CBC for our weekend services, membership class, baptism weekend, and first-time guest experience. The Volunteer Coordinator must represent all pillars of the CBC Way (honor, hospitality, high capacity, hustle, and humility). 

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Continuously seek new ways to improve our Volunteer System to ensure an excellent visit by all visitors and members

· Recruit and oversee volunteers for hospitality, along with, Ushers/Greeters, GPS Team, Parking Attendants, Central Team, and Host Team

· Develop a volunteer process that includes maintaining a database of all open volunteer positions across all ministries and ensures volunteers are followed up in a timely manner

· Maintain a database of potential volunteers with their skills and spiritual gifts

· Develop and manage the process to match volunteers with positions and evaluate the results

· Construct a training program that outlines the requirements for the volunteers (includes both CBC general volunteer expectations as well as specific position training)

· Organize Volunteer appreciation and training day events

· Supervises the weekend activities of the hospitality volunteers and provides volunteers with the skills training to provide value-added service to customers

· Answer inquiries pertaining to Church policies and services and resolve any complaints and concerns in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily

· Attend worship regularly and special services/events as appropriate

· Maintain personal accountability and relationships with staff members

· Maintain daily disciplines of Bible study, prayer, and preparation

· Other duties as assigned

COMPETENCIES

· Possess strong communication skills in the English language (verbal and writing)

· Ability to maintain professional relationships

· Possess strong attention to detail

· Ability to respond to emergent or stressful situations in a calm and professional manner

· Ability to prioritize work, meet deadlines, work independently, multitask, and produce results in a high-stress environment

· Must possess intermediate computer skills using basic applications such as Microsoft Word, Excel, PowerPoint, and internet browsing

· Comply with standard departmental procedures

· Highest level of personal integrity with an uncompromised commitment to the maintenance of the confidentiality and privacy of all personal and church matters, data, and information. Must be forward-thinking and anticipate the needs of others

POSITION TYPE/EXPECTED HOURS OF WORK

This is a full-time position. All weekend services will be required (Saturday & Sunday) with additional planning/operation hours scheduled during the week in-office Monday – Thursday. 

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee may be regularly required to do the following:

· Must have good or corrected vision as well as effective peripheral vision, depth perception, and ability to adjust focus

· Must have good manual dexterity and be able to use repetitive motion of the hands and arms

· Must be able to remain in a stationary position for extended periods of time

· Must be able to move about inside the office and file rooms to perform a variety of tasks

· Must be able to frequently and effectively communicate in both written and verbal form

· Must be able to frequently lift 15 pounds and/or push/pull objects up to 50 pounds

· Occasional reaching, stooping, kneeling, and crouching

· Ability to work collaboratively and communicate effectively with team members at all levels of the organization

EDUCATION AND EXPERIENCE

· High school education, GED, or equivalent experience required

· Minimum 1 year of experience working within Guest Services, Hospitality or Retail required, preferably in a large Church environment, but not required

WORK ENVIRONMENT

Duties are performed in an office setting where the work and general environment may be fast-paced and hectic at times. Therefore, it is essential that the employee can effectively handle the normal anxieties associated with the job and manage multiple projects in a service-oriented environment. Environmental noise levels are minimal. 

OTHER DUTIES

· Must exemplify The CBC Way of Honor, Hospitality, Hustle, High Capacity, and Humility

· Must be willing to work weekends and occasional special events

· CBC Member, genuine desire to serve God and the Church

· Must live a life beyond reproach 1 Timothy 3

Salary : $27,600 - $35,000