Certified Peer Specialist Supervisor

The Peer Support Supervisor is responsible for supervising Certified Peer Specialists/Certified Recovery Specialists to ensure proper procurement of behavioral health services, referral and community resources for CBH members. The Peer Support Supervisor is responsible for ensuring daily workflow needs are met and there is close collaboration with other Clinical and integrated team counterparts. Properly supporting and promoting wellness of Certified Peer Specialists/Certified Recovery Specialists.   

Essential Functions: 

• Build and maintain a strong functional team through effective recruiting, training, performance management, coaching, team building, and team and staff wellness.
• Meet basic requirements for individual and group supervision.  
  1. Minimum weekly supervision with all direct reports and weekly small team meetings
  2. Based on determination of team structure conduct check-ins and huddles with direct reports to support the Certified Peer Specialists workflow
• Manage day to day operations of Certified Peer Specialists/Certified Recovery Specialists. 
• Monitor Case load as well as quality of work on assigned tasks and provide feedback.
• Collaborate within assigned team and across internal teams to ensure the facilitation of linkages.  
• Develops specific protocols for communication between other clinical staff and other direct reports and involved stakeholders.   
• Accompanies direct reports into the community between 20% to 30% of work time to provide ongoing supervision and feedback.
• Collaborates with other Clinical Supervisors to develop consistent expectations and supervision to staff.  
• Collaborate with other Clinical Supervisors to review data relevant to members served by the team, clinical operations and staff monitoring to guide interventions.
• Models and requires exceptional customer service in work with members and providers.
• Documents supervision notes and next steps consistent with standards in the field. 
• Coaches direct reports on member engagement techniques.
• Completes other duties as assigned. 

Position Requirements: 

Education:  

1. High School Diploma/GED preferred and four years of mental health direct care experience
2. Bachelor’s degree (high desired) or some college course work in social work or related field and two years of mental health direct care experience 

License/Certification: 

1. Completion and certification through Department of Behavioral Health and Intellectual DisAbility Services Certified Peer Specialist/Certified Recovery Specialist training curriculum.
2. PA Child Abuse Clearance required

Relevant Work Experience: 

1. Possesses at least 2 or more years of direct service experience as a Peer Support Specialist. Experience as a WRAP (Wellness Recovery Action Plan) Facilitator Preferred
2. Have supervisory experience (2 or more years preferred) or relevant leadership experience that exhibits supervisory skill sets 

• Ability to travel throughout Philadelphia, navigation of public transportation system

Skills:

• Familiar with services for adults and children in the managed care system
• Excellent interpersonal and collaboration skills
• Excellent verbal and written communication skills
• Proficiency with Microsoft Office and able to type 20 words per minute
• Strong organizational skills with the ability to multi-task in a high-volume environment
• Ability to work independently and as part of a team
• Compliant with HIPAA regulations

Philadelphia Residency Requirement:

• The successful candidate must be a current Philadelphia resident or become a resident within six months of hire. 

Equal Employment Opportunity:   

• We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CBH is an equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on all qualified individuals. This is without regard to race, ethnicity, creed, color, religion, national origin, age, sex/gender, marital status, gender identity, sexual orientation, gender identity or expression, disability, protected veteran status, genetic information or any other characteristic protected individual genetic information, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function by applicable federal, state, or local law.

Requesting An Accommodation: 

• CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. 
• If you would like to be considered for employment opportunities with CBH and have accommodation needs for a disability or religious observance, please send us an email at CBH.Recruitment@Phila.gov