Branch Manager II

Branch Manager II

Classification: Exempt

Salary Grade: Pay Grade 3B – Retail Management 

Reports to: Retail Market Manager 

Date:  July 2022

JOB DESCRIPTION

Summary/Objective: 

Organize and direct all branch functions with the purpose of achieving profit, growth and customer service objectives as established by Bank policy and set forth by Senior Management.

The manager is accountable for all aspects of performance of the branch, including lending, operations, customer service, business development and personnel administration within the framework of Bank policy and procedure.  He/she directs the branch staff in providing services to customers, establishing and clarifying responsibilities and authorities, and establishing objectives in all areas of branch performance.  Branch Managers report to the Retail Market Manage who reports to the VP Regional Manager

• Achieve growth in consumer lending by the assigned percentage determined by the Senior Management.
• Achieve overall deposit growth by the assigned percentage determined by the Senior Management.
• Participate in business development initiatives which include creating an environment conducive to sales and cross-sales; joint and individual calls to facilitate growth and customer service; outside community involvement. 
• Insurance and Wealth Management referrals consistent with the size of deposit base of branch.
• Achieve satisfactory compliance and audit results (i.e., loan and deposit exception reports)
• Treat every customer with the highest level of professionalism and provide exceptional customer service.
• Completion of all required internal training programs.

Essential Functions
 Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Contacts customers and business, community, and civic organizations to promote goodwill and generate new business.
• Directs activities involving implementation of establishment services and functions including collecting delinquent deposit accounts, authorizing loans, or opening savings accounts.
• Assesses risk of all financial transactions executed by organization personnel.
• Directs, coordinates, and monitors activities to implement institution's policies, procedures, and practices concerning granting or extending lines of credit, real estate loans, and consumer credit loans.
• Compiles and reports financial data as required by organization and government regulations.
• Supervise and participate in all types of Bank credit extension within lending authority to ensure compliance.  This includes, but is not limited to, diligent review of credit extension activities for accurate and complete information.
• Talks to customers to resolve account or customer service problems/issues.
• Participates in outside business development initiatives, including developing prospects from current commercial customers, referral leads, and other sources.   Directs appropriate referrals to appropriate service partner(s).
• Contacts prospective customers to present information on available services such as deposit accounts, lines-of-credit, financing, cash management, insurance or investment services.
• Determines customers' financial services needs and prepares proposals to sell services.
• Reviews business trends and advises customers regarding expected fluctuations.
• Solicits businesses to participate in consumer credit card program.
• Develops and maintains relationships with customers.
• Develop and maintain an organizational structure, which will ensure the effective utilization of required manpower and accomplish branch growth and profit objectives.
• Develop and motivate branch personnel to ensure management continuity and required performance levels.  Assist in development and implementation of staff training and development programs.
• Counsel and guide subordinates in the exercise of their assigned duties to ensure required coordination and proper emphasis of effort.
• Review management control reports on a timely basis and compare to plan of desired performance.  This includes, but is not limited to, branch budget development and control.

Other Duties: 

• Conduct timely performance appraisals and recommend salary changes.
• Assist in teller training and new accounts.
• Perform other duties and assume additional responsibilities assigned.

Competencies: 

Ethics/Integrity: Knowledge of practices, behaviors, applicable laws, rules and regulations governing proper business conduct.

Adaptability: Knowledge of successful approaches, tools and techniques for dealing with changes and adapting to a changing environment.

Customer Service: Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Productivity: Manages workload, works efficiently, meets goals and objectives.

Quality: Strives to eliminate errors, accurate work is a priority, seeks opportunities to improve products/services.

Cooperation: Willingness to work harmoniously with others in getting a job done.   Readiness to respond positively to instructions and procedures.

Supervisory Responsibility: 

No supervisory responsibilities
 
 Work Environment: 

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

Position Type/Expected Hours of Work: 

Community Bank has adopted a 40 hour work week.  Some flexibility in hours is necessary based on the location assignments, but the employee must be available during the “core” work hours of 8:00 a.m. to 4:30 p.m. Monday through Friday and must work at least 37.5 hours each week to maintain full-time status. 

Travel: 

Travel for this position is limited to travel for meetings/training or helping other locations with staffing needs. 

Required Education and Experience: 

Related college degree and 5 years banking/management experience or equivalent.  Exceptional oral and written communication skills.  Thorough knowledge of sound lending practices and their applications with respect to commercial and consumer lending.  The management and organization skills necessary to oversee the development of branch activities and personnel.  The ability to use sound judgement with respect to credit extension, customer inquiries and personnel matters.  The communication skills necessary for effective public correspondence, business development and customer contact.  Ability to operate personal computer, telephone, calculator, fax machine and typewriter.

Preferred Education and Experience: 

Generally, less than two years of banking or related experience.

Additional Eligibility Qualifications:

Strong clerical skills, good communication skills and professional appearance are necessary for this position.   Proficiency with a computer, adding machine, copier, fax machine, and other office equipment are required.  The ability to learn EzTeller, Premier and sales tracking systems.

 AAP/EEO Statement: 

Community Bank is an equal employment opportunity employer.  It is the policy of Community Bank to afford equal employment opportunity and to recruit, select, hire, train, transfer, and promote individuals in all job titles regardless of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, Vietnam era veteran, disabled veteran, or other eligible veteran status.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.