Learning Experience and Multimedia Production Specialist

Because Communities Deserve Better!

At Community Association Management, we believe education helps communities succeed. Our WHY is to creatively find solutions and overcome challenges so we can work together to advance the common cause.

Through HOA University, we are building a modern learning experience that helps HOA board members learn, lead, and serve their communities with confidence. As the Learning Experience & Multimedia Production Specialist, you’ll help turn that vision into practical, engaging online education for the volunteer board members and communities we serve.

About the Role

The Learning Experience & Multimedia Production Specialist supports the development, production, and ongoing growth of our board member education and leadership development platform.

This role is responsible for transforming approved course materials, written procedures, subject matter expertise, and training concepts into polished online courses, AI-generated video lessons, downloadable resources, quizzes, certificates, webinars, and learner-friendly educational experiences.

This is a hands-on production and platform role. The right person will be comfortable working in learning platforms, using AI video tools, organizing course content, applying brand standards, and helping create a consistent, professional learning experience from start to finish.

What You’ll Do

Course Production

Build and publish courses, learning paths, bundles, quizzes, certificates, and downloadable resources in LearnWorlds.

Convert approved scripts, guides, procedures, and subject matter input into engaging online learning experiences.

Organize courses so they are easy for board members to follow, complete, and revisit.

Support the development of 5–7 minute video lessons, course guides, checklists, templates, worksheets, and knowledge checks.

Maintain course catalogs, tags, descriptions, metadata, and learner-facing course pages.

AI Video & Multimedia Production

Create educational videos using Synthesia and other AI-assisted video tools.

Build and maintain branded video templates, intros, outros, thumbnails, captions, transcripts, and visual standards.

Produce graphics, visual aids, worksheets, handouts, and course materials that align with Community Association Management and HOA University brand standards.

Record, edit, and organize webinar content for future use.

Ensure video lessons are clear, professional, accessible, and consistent across the HOA University platform.

LearnWorlds Platform Administration

Maintain the HOA University learning platform, including courses, users, access levels, certificates, and reporting.

Assist with learner onboarding, user experience improvements, and course navigation.

Support public course access, client companion lessons, subscription offerings, and future certification programs.

Monitor learner engagement, completion rates, quiz performance, and certificate activity.

Recommend platform improvements that make learning easier, clearer, and more valuable for board members.

Instructional Design Support

Help structure courses around clear learning objectives and practical outcomes.

Improve educational content for clarity, engagement, and retention.

Work with subject matter experts to turn complex HOA, governance, operations, and management topics into plain-language learning.

Support a consistent course structure across HOA University, including lesson flow, review questions, summaries, and downloadable resources.

Identify when content needs review by legal, accounting, insurance, reserve, operations, technology, or other subject matter experts.

Brand & Quality Control

Maintain a consistent look, tone, and learner experience across HOA University materials.

Apply Community Association Management and HOA University brand standards to courses, videos, graphics, certificates, and resources.

Use a voice that is professional, approachable, supportive, and clear, consistent with the company’s brand guidance. The brand materials emphasize being human, professional, supportive, and expert, with a personable, approachable, and trustworthy tone.

Review course materials for formatting, accuracy, grammar, accessibility, and consistency before publishing.

Help ensure HOA University reflects the same standard of service and professionalism that Community Association Management provides to its clients.

Cross-Functional Collaboration

Work closely with the Training & Documentation Team, Marketing, Business Development, Operations Leadership, and Executive Leadership.

Partner with subject matter experts to gather input, clarify details, and prepare content for production.

Support marketing and business development with learner-facing course descriptions, platform pages, and promotional content.

Assist with the continued improvement of the Board Resource Center and alignment between Board Resource Center materials and HOA University courses.

What You’ll Bring

3–5 years of experience in one or more of the following areas:

Instructional design

Online learning development

Learning management systems

Multimedia production

Educational technology

Training content development

Video production or editing

Experience building or managing courses in an LMS or online learning platform.

Experience with LearnWorlds, or the ability to quickly learn and manage the platform.

Experience with Synthesia, HeyGen, Canva, Camtasia, Articulate, Adobe Captivate, or similar course/video production tools.

Comfort using AI-assisted tools to improve speed, consistency, and content production quality.

Strong writing, editing, organization, and project management skills.

Ability to take complex information and make it simple, practical, and easy to understand.

Strong attention to detail and commitment to brand consistency.

Ability to manage multiple projects independently with limited direction.

Comfort working with leadership, subject matter experts, and cross-functional teams.

Knowledge of HOA operations, board governance, community association management, or related terminology is a plus.

Preferred Experience

Experience producing:

Online courses

Educational videos

AI-generated training videos

Webinars

Certificates or certification programs

Quizzes and assessments

Downloadable guides, checklists, worksheets, or templates

Experience with:

LearnWorlds

Synthesia

Canva

Camtasia

Articulate

Adobe Captivate

ChatGPT or similar AI tools

Basic website or landing page content management

Learning analytics and learner engagement reporting

Adult learning principles

Work Environment & Schedule

Full-time, 40 hours per week, Monday–Friday.

Primarily office-based or hybrid, depending on company needs.

May require occasional extended hours to support course launches, webinars, or special training initiatives.

Occasional travel may be required for meetings, events, or content production.

Success in This Role

During the first 12 months, success will be measured by:

Successful launch and continued growth of HOA University.

Number of courses, lessons, videos, guides, quizzes, and certificates developed and published.

Consistency and quality of the learner experience.

Effective use of LearnWorlds and Synthesia to create a scalable course production process.

Learner engagement, completion, satisfaction, and certificate activity.

Improved organization and accessibility of board education resources.

Positive feedback from leadership, subject matter experts, and learners.

Join Our Mission

This is an opportunity to help build something meaningful from the ground up.

If you enjoy learning technology, video production, clear communication, and helping people understand complex topics, this role gives you the chance to make a lasting impact. Together, we can help board members learn with confidence, lead with clarity, and build stronger communities.