What are the responsibilities and job description for the Part-time Front Desk Receptionist/Concierge position at Community Amenity Management?
Role Description
This is a Part-time on-site role for a Front Desk Receptionist/Concierge. The Part-time Front Desk Receptionist/Concierge will be responsible for managing front desk tasks such as answering phone calls, performing clerical duties, providing administrative support to property management teams as needed, and providing excellent customer service. The Part-time Front Desk Receptionist/Concierge will also be responsible for greeting guests, emailing or providing residents with any necessary documents, forms or applications, and handling resident complaints and concerns.
Responsibilities
- 20-25 hours per week
- Execute exceptional, high-end customer service by answering phone calls, scheduling, rebooking, educating residents on the benefits of local activities, services, and general information.
- Manage phones, emails, and intra-office communications.
- Perform day to day tasks using Yardi Concierge software.
- Provide administrative support to property management teams as needed.
- Anticipate resident needs to accommodate them and help provide an exceptional experience.
- Knowledge of all resident buildings, policies, procedures, and local events.
- Greet residents and visitors warmly and make them feel welcome.
- Strategically problem solve, anticipate, and identify any on-site issues that may arise.
- Address resident concerns and issues in accordance with the company's customer service standards.
- Perform a variety of concierge and front desk tasks commensurate for a luxury residential property
Qualifications
- High School diploma or equivalent
- Candidate should have at least 2-3 years of exceptional hospitality skills
- Skilled in various tech applications and software.
- Familiar with Yardi software is a plus.
- Service oriented and advanced problem-solving skills.
- Excellent verbal and written communication skills.
- Excellent listening skills.
Benefits
- Paid sick days
- Competitive wages
- Paid training
- Career advancement opportunities
- Complimentary amenities access