Assistant Store Manager - Production Other

PURPOSE OF THE ROLE:

The Assistant Store Manager Production Other is a vital key leader within the store. They provide oversight for the full range of operational activities within Production Other and Hard Goods on the Retail Sales Floor, resulting in positive experiences for both employees and customers as well as contributing to retail profitability – all in a manner consistent with our Mission and Values. The Assistant Store Manager Production Other sets expectations for the proper execution of policies and procedures and responds as appropriate to employee performance. Our culture assumes we can count on one another, engage with respect and professionalism in alignment with our core behaviors, and continue our exceptional tradition of serving the public and our partners through teamwork and cooperation. The person in this role may also serve as the acting Store Manager when the Store Manager is not present.

KEY AREAS OF RESPONSIBILITY:

• Production Other Oversight-
  • Monitors the quality of Production Other products prepared for the retail floor.
  • Adjusts pricing and production needs based on data provided by the Operations Manager.
  • Ensures Procurement product is prepared for the Retail Sales floor following standard operating procedures.  Collaborates with ASM Retail to ensure Procurement Inventory is completed according to standard operating procedures.
  • Tracks production metrics, effectively communicates with Associates and Production Other Trainer, and collaborates with the team to consistently meet and exceed production minimums.
  • Conducts daily warehouse walks of Production Other areas, sharing insights with Store Management to ensure alignment.

• Hard Goods on the Retail Sales Floor Oversight-
  • Promotes CommunityAid’s sales and marketing strategies, including sales floor layout, merchandising, product quality and ragout for the Hard Goods Area. 
  • Conducts daily floor walks of the Hard Goods Areas on the Retail Sales floor, sharing insights with Store Management to ensure alignment.
  • Collaborates with the Assistant Store Manager Retail to assess and address inventory and ragout trends.
  • Ensure that all product is placed on the sales floor in a timely and organized manner. Ensures that all areas are merchandized to CommunityAid Standards.
  • Oversees and Ensure that the ragout process is completed for Hard Goods.

• Staffing, Employee Training and Development-
  • Oversees staff for Production Other (Production Other Trainer, Production Associates).
  • Conducts weekly or as needed one-on-one meetings with the Production Other Trainer and Associates.
  • Evaluates potential candidates for cultural alignment and position fit through phone interviews and on-site interviews.
  • Manages the selection and integration of new staff by adhering to company procedures.
  • Oversees Associate training:
    • Supports the Production Other Trainer in training new Associates in their roles, responsibilities, company policies, procedures and best practices, including cross-training in other departments as needed.
  • Collaborates with the Operations Manager to ensure proper staffing levels in adherence with the labor model, including cross-training.
  • Communicates performance expectations, coaching for improvement and success and utilizes existing performance management tools to document conversations.
  • Assists the Store Manager in the annual review process by sharing input on their employees’ performance.
• Employee Engagement and Morale-
  • Promotes employee engagement through regular huddles and team meetings, one-on-one check-ins, special events, and prioritizing employee recognition.
• Compliance and Regulatory Activities-
  • Ensures compliance with all applicable state and federal laws, as well as CommunityAid policies and procedures, and ensures these are clearly communicated and followed by the Front End and Production Other staff.
• Facilities and Logistics Safety -
  • Maintains a safe environment for both employees and customers.
  • Ensures cleanliness and organization at the front end and warehouse/production other spaces.
  • Regularly monitors for safety, promptly addressing and taking measures to correct unsafe work conditions.
  • Promptly reports all near misses and incidents through the designated safety platform and ensures timely communication of these events to the Store Manager.
• Additional Duties or Responsibilities –
  • Performs additional duties and responsibilities as assigned by the Store Manager.
  • Provides support to other departments as needed or directed by the Store Manager. This position takes responsibility for the overall function of the store when other store management is not present
  • Complies with all Company established policies and standards.