Director of Information Technology

 The Director of Information Technology is accountable for leading, evolving, and continuously improving CommunityAid’s technology function to support organizational priorities, operational excellence, and enterprise change. This role serves as the senior technology leader for the organization, owning IT execution, financial accountability, and adoption outcomes while partnering closely with the Chief Financial Officer (CFO) on enterprise technology strategy.

The Director leads and develops the IT team, establishes sustainable systems and processes, and ensures that technology investments deliver measurable operational, financial, and risk reduction value. This role acts as a strategic advisor to the CommunityAid Leadership Team (CLT), proposing technology strategies, roadmaps, and investment tradeoffs for evaluation and approval, while maintaining accountability for execution and organizational adoption once priorities are set.

KEY AREAS OF RESPONSIBILITY:

IT Operations & Team Leadership

• Lead, coach, and develop the IT team, including hiring, onboarding, performance management, and workload prioritization, while serving as a hands on leader and teacher
• Establish clear operational ownership, standards, and accountability across IT functions
• Oversee help desk and technical support operations, including SLAs, ticket management, and escalation, ensuring timely resolution and consistent service quality across all locations
• Provide escalation support for complex or high impact issues while building team capability to reduce recurring dependencies

Systems Integration, Modernization & Enterprise Change Leadership

• Propose and lead enterprise technology initiatives aligned to operational priorities, partnering with the CFO to develop IT strategies, roadmaps, and investment tradeoffs
• Own execution of approved initiatives, ensuring alignment across people, process, and technology
• Drive organization wide adoption of new systems through coordinated change management, training, and communication in partnership with HR and Innovation
• Establish success metrics and lead post implementation optimization based on performance data and feedback

Cybersecurity, PCI Compliance & Incident Response

• Lead implementation and maturation of cybersecurity controls, including MFA, endpoint management, network segmentation, patching, and identity/access management
• Drive progress toward PCI Level 2 readiness by coordinating internal efforts and external partners, ensuring required controls are implemented and sustained
• Establish and operationalize core security processes, including vulnerability management, access reviews, and system hardening standards
• Develop and lead incident response capabilities, including detection, escalation, coordination, and post incident remediation
• Monitor security posture through tools and reporting, translating risks into clear priorities and actions for leadership
• Promote a culture of security awareness and shared accountability across the organization

Fiscal Accountability & Technology Investment Management

• Own the IT operating budget, including forecasting, planning, and expense management within approved funding levels
• Develop and present annual IT budget proposals to the CFO and CLT, including investment options, tradeoffs, and risk considerations
• Lead vendor contract negotiations, renewals, and performance management, ensuring technology investments deliver measurable value and aligning resource allocation to enterprise priorities

IT Process Development, Change Coordination & Vendor Management

• Build, standardize, and maintain IT policies, procedures, and documentation across infrastructure, systems, and support functions
• Establish governance for system changes, upgrades, and deployments in coordination with organization wide change management efforts
• Enforce technology standards and guide the organization toward scalable, secure, and maintainable solutions

CORE COMPETENCIES:

• Embrace, exemplify, and endorse CommunityAid’s 12 Core Behaviors
• Embrace CommunityAid’s Mission
• Promote a spirit of service and values driven support, along with treating other teams as the client
• Strong leadership and coaching capability, with a hands on approach to developing small teams and building accountability
• Ability to operate effectively in a low structured environment, establishing standards, processes, and clarity where needed
• Strong organizational, prioritization, and communication skills across technical and nontechnical stakeholders
• Sound judgment and decision making, balancing cost, risk, speed, and organizational readiness
• Ability to translate complex technical concepts and tradeoffs into clear recommendations for leadership
• Solid technical foundation across IT infrastructure, systems, and support environments
• Ownership mindset with a focus on outcomes, accountability, and continuous improvement
• Adaptable, self directed, and comfortable enforcing standards in a decentralized organization

QUALIFICATIONS:

Education:

• Bachelor’s degree in Information Technology, Computer Science, or related field preferred

Experience:

• 7 years of experience in IT roles across infrastructure, systems, or support environments
• 3 years of experience leading or managing IT teams
• Experience supporting and integrating business systems (e.g., HRIS, POS, financial systems)
• Experience managing technology budgets, vendors, and investment tradeoffs
• Experience implementing cybersecurity controls and supporting compliance efforts (PCI preferred)
• Experience leading system implementations with accountability for execution and adoption
• Experience building processes and structure in low structure or growing environments

Skills:

• Strong communication skills (written and verbal) across diverse stakeholders
• Knowledge of Microsoft 365, Azure, endpoint management tools (e.g., Intune, NinjaOne), and network infrastructure
• Familiarity with cybersecurity tools and concepts (MFA, firewalls, endpoint protection, vulnerability management)
• Experience managing vendors and coordinating external IT partners
• Strong troubleshooting, problem solving, and prioritization capabilities

Work Environment and Hours:

•  Hybrid role with weekly travel to store locations required (approximately 50/50)
• Participates in escalation support for critical or high impact issues as needed
• Provides limited oncall support on an exception basis when coverage is required (e.g., team availability due to illness or PTO)  

Salary : $125,000 - $145,000