What are the responsibilities and job description for the Intake Staff position at Community Action Program Belknap-Merrimack?
Description
About Community Action Program Belknap-Merrimack (CAPBM):
The Community Action Program Belknap-Merrimack Counties, Inc. (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.
What It’s Like to Work Here:
Working at CAPBM means being part of a collaborative team driven by a passion for making a difference. Our supportive, inclusive environment fosters professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of individuals and families we serve. We value commitment, innovation, and adaptability, making every day an opportunity to create impactful solutions and meaningful connections within our community.
A Day in the Life for Intake Staff:
As Intake Staff you will be a member of our Concord Area Resource Center team, responsible for processing Fuel and Electric Assistance applications in a timely and accurate manner. Your day will involve:
- Performing client intake and outreach for Community Action programs. Responsible for verifying and documenting information as required by each program and insuring confidentiality of client information.
- Familiarizing clients with the Agency and its programs.
- Assisting with operating and maintaining the food pantry at the area center, including preparing and distributing food boxes/bags.
- Organizing the food pantry, including stocking, organizing and inventory as well as unloading and putting away food from USDA and other donations.
- Acquiring accurate information about other agencies, programs, and services in the area, and referring clients to appropriate services when needed.
- Assisting in general office functions, including filing, and cleaning.
Your role will directly contribute to a positive participant experience and efficient operations within the program.
Requirements
Qualifications to Be Intake Staff:
To excel in this role, you’ll need:
- Education: High school diploma or equivalency credential.
- Experience: Two years of prior experience in a human/social services support position.
- Skills: Knowledge of local human service agencies and programs. Excellent verbal and good written communication skills.
- Characteristics: A strong desire to assist others in helping themselves is essential.
- Technical: General office skills including data entry.
Successful completion of criminal record check required. Must have valid driver’s license with access to reliable transportation for required travel.
Ready to Apply?
If this job sounds like a fit for you, click on the ‘apply’ button below. We’d love to hear from you! Together, we can empower communities and enrich lives.
Community Action Program Belknap-Merrimack Counties, Inc. is an Equal Opportunity Employer.
Salary : $19
