GENERAL DESCRIPTION

The Program Assistant is responsible for providing administrative support within daily operations of the Housing Services Team. This position is also responsible for greeting and providing client support within the Housing Opportunity Center along with data entry support for the Coordinated Entry Program.

EDUCATION and/or EXPERIENCE

• Minimum High School diploma or GED. Minimum of two years of related clerical/administrative experience, with strong emphasis on customer service.
• Basic computer literacy including: Excel, Word, and Outlook.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• First point of contact for clients utilizing the Housing Opportunity Center.
• Answer incoming calls professionally and promptly and direct them to the appropriate employee, and/or answer general questions about Homeless Services, Housing Services, and agency programs.
• Assist with data entry in EmpowOR and HMIS or other data entry system as required by the grant as needed.
• Process incoming client mail and ensure mail is kept in a secure location.
• Assist the Housing and Homeless services teams to provide resources to clients. Any other duty or project assigned by supervisor for the benefit of the program.

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SUPERVISORY RESPONSIBILITIES

• N/A

OTHER QUALIFICATIONS

• Strong commitment to maintaining confidentiality.
• Adequate typing skills.

• Knowledge of multi-line phone system.
• Excellent organization and time management skills with ability to manage multiple tasks simultaneously, prioritize and manage workload and deadlines.
• Excellent problem-solving skills.
• Knowledge of spreadsheets and some fiscal/financial education.
• Ability to work independently as well as in a team environment.
• Ability to work flexible hours and travel when necessary.
• Knowledge of and sensitivity to unique challenges faced by families living in poverty.
• Reliable source of transportation with 100/300 liability insurance coverage.
• Physical strength/endurance/mobility to perform in a standard daily required work routine (i.e., walking, sitting, lifting, and driving to various sites as required).

COMMUNICATION SKILLS

• Pleasant, articulate, and able to communicate effectively with staff, volunteers, and families on a regular basis.
• Excellent communication skills and ability to follow verbal and written instructions.
• Ability to read, write, and communicate instructions.

GENERAL EXPECTATIONS

• Respects confidentiality of information about agency staff, personnel issues, and other program operations.
• Strong commitment to maintaining confidentiality.
• Plan, assign, coordinate, organize and prioritize work.
• Models direct, positive, honest, and respectful behavior in every aspect of work with children, families, staff and community members.
• Energetically engages people, issues and work.
• Apply to the highest ethical standards to themselves and others on a daily basis.
• Supports other in their efforts to be productive and effective and succeed in work and life.
• Actively participates in teambuilding, which includes sharing ideas and mutual support of team members.
• Consistently uses interpersonal skills that are appropriate for individual styles, personalities, cultures, the nature of the work, and the environment in which the work is being done.
• Practice honest, respectful, and direct communication as well as active listening.

EMPLOYMENT SCREENING

Valid Driver's License and insured vehicle (100/300 minimum coverage) for use on the job or acceptable alternative, driving record check, criminal record check, randomized drug screening.

Head Start, Early Head Start, Childcare, and Home Visiting Programs are also subject to the following:

Head Start and Child Care Licensing requires a criminal record check and finger printing to be completed prior to employment. An initial physical examination record must be obtained upon hire, updated every three years and kept on file with Human Resources. If a TB screening indicates high risk, results of a TB test must be kept on file including any treatment received. An initial driving record check will be conducted. Driver's license information will also be submitted to the agency's automobile insurance carrier.

MISSION VISION & VALUES

Our Mission: To reduce barriers to help clients improve their economic stability and well-being through education, advocacy, and partnerships

Our Vision: To eliminate poverty

Our Values: Communication, Collaboration, Client-Focus, Accountability

ACKNOWLEDGEMENT:

• I have read and understand the explanation and position description.
• I have the ability to complete the functions and duties outlined in the position description.
• The job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position.

• If I have any questions regarding the information I have read or the interpretation of any requirements, I will bring them to the attention of my supervisor.

Salary : $20 - $20