What are the responsibilities and job description for the Energy Services Intake Coordinator position at Community Action Partnership of Central Illinois?
EOE/ADA Compliant
The Energy Services Intake Coordinator position will be focused on providing energy-related assistance to the elderly, disabled, and low-income populations. This position will concentrate on collecting required documentation, data entry into various reporting programs, and providing explanations and education to our customers. The Energy Services Intake Coordinator must be knowledgeable in all CAPCIL programs, as well as community resources to ensure the needs of the customers are being met and internal/external referrals are being made. It is the goal of this program to assist customers, through education and other tools, to develop a plan to break free from the cycle of poverty.
Essential Job Functions
· Performing programmatic duties paying special attention to detail, accuracy, and timeliness
· Provide referrals to internal programs or external referrals to community partners as appropriate
· Identify and explain service options to customers
· Provide and explain educational materials to customers
· Act as a representative for CAPCIL in the community with professionalism
· Observe CAPCIL’s confidentiality policy regarding customers, records, and staff
· Perform any other duties needed to help drive our vision, fulfill our mission, and abide by our organization’s values
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Computer skills: 1 year (Preferred)
Work Location: In person
Salary : $16
