118 - Family Case Worker

JOB SUMMARY 
This position provides support for Head Start families, connecting them with resources and helping 
them achieve their goals.  This role involves recruitment and enrollment, needs assessment, family goal 
setting, and providing on-going support and case management. This position acts as the liaison 
between the program, families, and the community. 

RESPONSIBILITIES AND DUTIES 
Primary Responsibilities: 
• Recruits, identifies and enrolls eligible families in the Head Start Program. 
• Maintains attendance records and ensures that funded enrollment is maintained.  
• Works with families to identify their strengths, needs, and goals as they work towards self
sufficiency. 
• Acts as liaison between the program, families, and the community. 
• Completes screening and interviews during the application and enrollment process and assigns 
children to classrooms. 
• Conducts health screenings including growth and developmental assessments, blood pressure, 
vision, and hearing, obtain information for children with suspected disabilities, and ensures that all 
identified children receive medical and/or dental treatment. 
• Provides health/mental health education to children, parents, and staff. 
• Maintains enrollment records, health data tracking system, immunization surveys, Individualized 
Family Partnership Agreements (IFPA), nutrition assessments, and parent interest survey forms. 
• Prepares data for computer entry including Patient-Reported Outcomes Measurement Information 
System (PROMIS) 
• Prepares Program Information Reports (PIF), health summaries, in-kind reports, and 
correspondence with families. 
• Develop and maintain a network of community resources for families and children to be referred to 
and follow up with those agencies on progress. 
• Coordinates with staff to ensure parental participation in classroom activities and field trips. 
• Assists staff and parents develop community projects. 
• Assists with classroom and other coverage when needed, including center emergencies (closings, 
children who are ill, evacuations), field trips providing first aid when needed, and accompanies 
children and/or staff to hospital to obtain emergency treatment when necessary. 
• Maintains the parent area in a neat and inviting manner. 
• Maintains and stocks first aid kits. 
• Remains with children left after school or returned by the bus. 
• Provides transportation for parents using agency or privately owned vehicle. 
CAO of WNY, Inc. is an equal opportunity employer. 
• Participates in Child/Family Study Team process. 
• Attend agency and community meetings, workshops, and trainings. 
Secondary Responsibilities:  
• Must present a professional image in conduct, attitude, and attire. 
• Satisfactory completion of mandatory trainings. 
• Additional duties as assigned. 

QUALIFICATIONS 
Education and Experience: 
• Associates degree in Social Work, Social Services, Sociology, Human Services, Psychology, Early 
Childhood Development or related field or equivalent training and experience (Bachelors degree 
preferred) 
• Previous experience with community work and working with diverse families. 
• Nursing/health related skills required or education in child development 
• Head Start/Early Head Start experience is desirable. 
Skills and Abilities:   
• Ability to maintain confidentiality. 
• Active listening, writing, and verbal communication skills. 
• Knowledge of community resources. 
• Knowledge of relevant laws and regulations, and best practices in family support and early 
childhood development. 
• Knowledge of child and family healthcare. 
• Strong organizational and time management abilities. 
• Ability to build trusting relationships with families from diverse backgrounds. 
• Proficient in Microsoft Office Suite 
Physical Demands: 
• Active listening, hearing, and verbal communication skills. 
• Must be able to write and type. 
• Frequently required to sit. 
• Must be able to tolerate moderate to loud noise. 
• Ability to lift/move up to 25 pounds. 
Application Requirements: 
• Physical examination record or pass physical examination by a CAO physician 
• Valid NYS Driver’s License and proof of motor vehicle insurance coverage 
• Completion of the following documents: 
o CAO Employment application 
o NYS SCR Clearance Form with acceptable clearance 
o Criminal Record Certification and free of criminal convictions of crimes against children 
(misdemeanor or felony) 
o Fingerprinting required. 
o Release for Reference Checks 
CAO of WNY, Inc. is an equal opportunity employer. 
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential 
job functions.

Salary : $18 - $19