Resale Associate

About Community Action House
Since its founding in 1969, Community Action House has been the focal point of community efforts to provide critical support and pathways out of poverty for our neighbors in need. Our community-powered work takes a client-centric approach that meets people wherever they are at and offers services that enhance ownership and agency. Our work is organized in three interconnected areas: Food Access, Resource Navigation, and Financial Wellness. Welcome, excellence, and collaboration are some of our core values. Learn more at www.communityactionhouse.org.

In October 2021, we launched our new ‘Food Club & Opportunity Hub’ to expand efficient, impactful healthy food assistance with the on-site integration of other pathway programs. More recently, we announced a partnership with Dwelling Place to help address the affordable housing crisis here in Holland. In July 2023, we publicly launched our expansion of Lakeshore Food Rescue (www.lakeshorefoodrescue.org).

Organizational budget: $9M-10M (inclusive of $5M in-kind support)

Agency Size: 60-70 staff and 2,300 annual volunteers

Our Values

Who we are. Who we aspire to be. What drives us. What unites us. Learn more, here!

• Radically Welcoming
• Guest-Centered
• Lead with Kindness
• Curiosity-Driven
• Always Improving
• Collaborative by Design
• Contagious Commitment
• One Team
  
  
  
  
  

Position Details

Position Type: Part-time, Regular, 16 hours/week

Overtime Status: Non-Exempt

Reports To: Assistant Manager, Resale

Direct Reports: none

Department: Resale Store

Primary Location: Resale Store

Compensation & Benefits: $16.25 - $16.75 hourly

Summary
The Resale Associate will support daily operations and teamwork at the Resale Store. The Associate will build relationships with donors, volunteers, and guests while managing operations efficiently. Your tasks include sorting, stocking, and pricing items, adhering to donation policies, and creating a welcoming atmosphere. Key duties involve collaborating with team members, handling sales transactions, maintaining store cleanliness, providing information about the Resale Store and Community Action House services, and upholding organizational standards for a positive work environment.

Responsibilities & Essential Duties

• Cultivate relationships with donors, volunteers & guests
• Understand and comply with the policies and procedures of the Resale Store and Community Action House
• Independently perform daily tasks and processes such as accepting donations, sorting, stocking, pricing, merchandising, and greeting guests
• Evaluate the usefulness of donated items for resale, repair, repurposing, and recycling based upon established processing guidelines
• Achieve goals by completing daily, weekly, and monthly Store operation tasks
• Contribute to a healthy, productive, and supportive work environment
• Collaborate with team members to achieve store objectives and improve efficiency
• Promote Community Action House's mission and opportunities to give in-kind and financially
• Communicate store policies with guests
• Escalate guest complaints to an appropriate staff member or supervisor
• Operate point of sale (POS) system and handle cash
• Answer general questions about the Resale Store and Community Action House services and programs
• Maintains cleanliness and tidiness of all public and team-only spaces in the Resale Store
• Other duties as assigned
  
  
  
  
  

Supervision Received

• Specific Direction: Receives detailed work instructions or guidance for performing repetitive tasks. Supervisor monitors progress and provides feedback or correction as needed to ensure that tasks are completed according to expectations
  
  
  
  
  

Education & Experience

• No prior experience required
• High School Diploma required; or in place of a degree, equivalent years of experience
• Bilingual Spanish proficiency preferred
  
  
  
  
  

Qualifications

• Prior experience in retail or customer service, preferred
• Technology skills proficient to operate retail and office technology such as POS systems, printers, and copiers
• Familiarity with GSuite applications including Google Docs, Sheets, Calendar, and Email
• Ability to anticipate and fulfill customer needs
• Demonstrate a genuine passion for our mission and a commitment to upholding our team’s values: Radically Welcoming, Guest-Centered, Lead with Kindness, Curiosity-Driven, Always Improving, Collaborative by Design, Contagious Commitment, & One Team
• Ability to work effectively in collaboration with diverse groups of people
• Willingness and interest in continuous learning and adaptation based on your professional interests and organizational needs
• A high standard of performance and integrity, and the ability to lead by example to foster a positive workplace culture
• Proficiency in clear and effective written and verbal communication, and ability to develop trusting professional relationships
  
  
  
  
  

Physical Requirements

• Frequently work in stationary position
• Continuously move about work area
• Continuously use hands/fingers to handle or feel
• Continuously reach with hands and arms
• Occasionally ascend/descend (stairs/ladder/etc.)
• Frequently bend, stoop, kneel, crouch, or crawl
• Continuously use eyesight clarity/accuracy or visual perception
• Continuously read and understand written word
• Frequently operate computer and general office machines
• Occasionally work outside in variable weather conditions
• Occasionally operate machines: Pallet Jack, Compactor
• Continuously ability to push, pull, and lift up to 50 pounds
  
  
  
  
  

Other Factors

• Access to consistent and reliable transportation
• Evening hours regularly, on a rotating schedule
• Weekend hours regularly, on a rotating schedule
  
  
  
  
  

Application

Interviews are conducted on a rolling basis until position is filled. To apply, submit resume and 1 page cover letter, depending on position. Contact peopleandculture@communityactionhouse.org with questions.

Equal Opportunity Employer

Community Action House is committed to creating a diverse work environment and is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex (including pregnancy, childbirth, medical condition related to pregnancy or childbirth), sexual orientation, and gender identity, national origin, disability, age, genetic information, height, weight, marital status, veteran status, or any other status protected under applicable federal, state, or local laws. We encourage applicants of all backgrounds to apply.

Note: This Job Description is a description of the typical duties of this position, and is not intended to be a comprehensive list of all duties. Job incumbents may be asked to perform other duties as required.