What are the responsibilities and job description for the Program Services Director position at Communities Overcoming Violent Encounters?
Description: Responsible for overseeing advocacy service to victims/survivors of domestic and sexual violence; Provide support, information and advocacy to enable survivors to make informed decisions. Mange shelter operations and oversee crisis line. Supervise Outreach, Residential and Crisis Advocates.
EOE
Essential Function/Duties Include But Are Not Limited To:
- Provide services to residential and non-residential domestic violence and sexual assault survivors including but not limited to empathy, support, needs assessment and safety planning.
- Provide information relevant to case, criminal and/or civil legal systems, legal options and rights, assistance filing legal papers, victims’ compensation forms & court accompaniment.
- Assist domestic violence and sexual assault survivors by providing educational information and materials to increase their knowledge and understanding so they can make informed decisions.
- Advocate for clients with appropriate community partners and provide appropriate referrals.
- Oversee case management and mentor Advocates on how to meet the needs of individual survivors in a respectful, healing and empowering manner.
- Advocate for effective and appropriate system response and system change as needed
- Supervise, train and coach all Advocates Outreach and Crisis Response Advocates
- Develop on-call rotation schedule and provide on-call coverage as needed.
- Coordinate the needs, maintenance repair, supplies ensuring smooth day to day operations of the shelter facility.
- Manage and schedule Residential Advocates and Crisis Response Advocate to cover crisis line and shelter 24/7.
Other Responsibilities:
- Maintain confidentiality at all times
- Adhere to all philosophies, rules, policies and procedures as set forth by COVE
- Maintain client records
- Attend and participate in staff meetings, lead case reviews, and supervision of advocates
- Develop and maintain agency and program materials
- Participate in skill building and training opportunities
- Other duties assigned by the Executive Director or supervisors
Special Skills: Empathy and compassion for survivors of domestic violence and sexual assault; Ability to work with people from diverse backgrounds and populations; Ability to provide services according to agency philosophy of healing, empowerment and non-judgement; conflict resolution; team player; self-motivated and able to work independently; knowledgeable about Michigan law, relating to domestic violence and sexual assault. Must be able to pass background checks. Bi-Lingual in Spanish plus
Qualifications: BA or BS in social work, Human Services, Organizational Development or applicable human service field with a minimum of 2 years’ experience; Work experience considered in lieu of degree.
Job Type: Full-time
Pay: $50,000.00 - $57,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Loan forgiveness
- Paid time off
- Vision insurance
Work Location: In person
Salary : $50,000 - $57,000