Director of Operations

CTDI is a large-scale Engineering, Repair, and Logistics company that services the country’s largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.

This senior leadership role requires full ownership and accountability for the management and growth of the major global customer relationship, with responsibility for revenue growth, profitability (P&L), KPI performance, and long-term strategic alignment. Identify and capture new revenue opportunities, expanding the scope of business. In this role, you serve as the primary executive responsible for revenue growth, profitability, operational performance, and long-term strategic alignment with our customer. This lead management position is responsible for all operational aspects of CTDI Branch facilities. This will include managing and leading CTDI employees and management staff. Other duties include managing production including technical, logistics, and inventory control operations. The director also directly interfaces with our customer to build and maintain a positive working relationship on behalf of the corporation as well as helping to develop new business opportunities for the branch. Specifically, the responsibilities of the position include:

• Ensure that customer's service expectations are met, including achieving all CTDI service levels metrics and quality performance goals.
• Serve as the point of ownership for the account—responsible for all aspects of the relationship, including strategy, execution, performance, sales and customer satisfaction.
• Act as the executive-level interface for the customer, maintaining a deep understanding of their business, challenges, and future growth plans while aggressively driving new sales.
• Generate, cultivate, and communicate ideas for continual improvement of processes and activities across all areas of the operation and lead standardization within the branch operations.
• Responsible for P&L/Budget management for branch location.
• Supervise and motivate a staff of Operations Managers.
• Own, monitor and manage all revenues and expenses that impact P&L performance.
• Communicate and interact with customer and various internal functional departments (i.e. IT, HR, Accounting, Program Management, Quality etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.
• Prepare various reports and analyses as required by the customer or CTDI internal organizations.
• Support research and reconcile forecasted financial results with posted General Ledger results as part of the Monthly Close Process.
• Support and ensure compliance with CTDI safety programs and initiatives as well as all applicable OSHA and state workplace safety laws.
• Ensure compliance with all building security requirements set forth by CTDI and its customers.
• Position reports to the Division Vice President for a major CTDI customer

Required Skills:

• Excellent leadership ability.
• Strong coaching and employee development skills and experience.
• Strong interpersonal skills with the ability to motivate others.
• Advanced customer interaction skills with the ability to communicate effectively.
• Superior verbal and written communication skills.
• Proven organizational and analytical skills.
• Proactive problem solving ability.
• Strong financial skills/background.
• Results driven mentality.

Required Experience:

• Minimum of a B.S. Degree in Business Management or a related discipline is preferred.
• 10-15 years of proven Operations management experience required.
• 10 years working in a high volume distribution, 3PL, manufacturing, technical service (i.e. testing and repair) or forward logistics operation.
• Previous experience managing multiple facilities preferred
• Proficiency in MSOffice (Word, Excel, Access and Project), report preparation, and data analysis.

Apply today to join our dynamic team! CTDI offers an excellent compensation and benefits package and has been a growing leader in the telecommunications field for over 50 years. Come put our successful history behind your career!

CTDI is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. This policy applies to every aspect of employment at CTDI, including recruitment, hiring, training, advancement, and termination.

This position does not qualify for visa sponsorship.

CA Residents only click here to view CTDI's California Privacy Notice Agreement

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.