What are the responsibilities and job description for the Training and Communications Specialist position at Communication Service for the Deaf (CSD)?
Description
This is a short-term role with a projected end date of April 30, 2026. There may be potential for extension depending on organizational needs.
The Training and Communications Specialist will collaborate with the Training and Testing Teams, along with the Testing and Training Program Director, to develop top-notch multicultural course content and training curriculum. Their focus is to teach training recipients how to train others, using a "train-the-trainer" approach. The Training Specialist will assess training needs, create customized training plans, and employ various training methods to improve employees' skills and performance. They will also monitor the effectiveness of the training program, manage communication efforts, and stay updated on the latest trends in the field.
Essential Functions
Training (50%)
Knowledge, Skills, and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
This is a short-term role with a projected end date of April 30, 2026. There may be potential for extension depending on organizational needs.
The Training and Communications Specialist will collaborate with the Training and Testing Teams, along with the Testing and Training Program Director, to develop top-notch multicultural course content and training curriculum. Their focus is to teach training recipients how to train others, using a "train-the-trainer" approach. The Training Specialist will assess training needs, create customized training plans, and employ various training methods to improve employees' skills and performance. They will also monitor the effectiveness of the training program, manage communication efforts, and stay updated on the latest trends in the field.
Essential Functions
Training (50%)
- Develop training courses, and report on progress, issues, and areas for improvement
- Supports staff assisting with training delivery and training content development, including in-person and virtual coordination
- Maintains strong working relationships with clients and internal/external stakeholders through clear communication and collaboration
- Contributes to the coordination and integration of training efforts
- Communicates and explains new directives, policies, or procedures to key stakeholders
- Projects a positive image of the organization to employees, customers, industry, and community
- Collaborates effectively with California Connect team members and business partners to identify knowledge gaps and develop training content that addresses needs and expectations
- Utilizes brand-aligned principles and communication techniques to develop effective curricula and course content that best fits the needs of the learner
- Stays current and relevant in education technology, adult learning, and education best practices
- Serves as a point of contact for internal and external partners, contributing to curriculum content
- Provide reports to leadership on training activities, statistics, and quality assurance data.
- Works with information technology and automation tools, including Microsoft Office, SharePoint, Zoom, Slack and various LMS platforms
- Other duties as assigned
- Plan, manage, and facilitate forums, communities of practice, and other structured spaces for knowledge-sharing, feedback, and idea exchange related to training and program improvement
- Coordinate communication strategies that support training initiatives, trainer alignment, and stakeholder engagement
- Communicate and explain new directives, policies, procedures, and updates to trainers and relevant stakeholders through appropriate channels
- Collaborate with California Connect team members and business partners to surface insights, identify emerging needs, and translate feedback from forums into actionable training improvements
- Project a positive and professional image of the organization to employees, partners, customers, industry stakeholders, and the broader community
Knowledge, Skills, and Abilities
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
- Proficient in operations management and training practices and principles
- Ability to build and maintain working relationships with different cross-functional teams
- Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with various stakeholders
- Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and demands
- Demonstrated effective problem-solving skills
- Proven ability to manage multiple priorities from inception to completion
- Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.)
- Ability to perform on a remote-working team
- A minimum of three (3) years of experience within the past ten (10) years, leading and managing the development of self-administered computer-based training.
- A minimum of one (1) year of experience supporting communications activities.
- A minimum of one (1) year of experience developing training courseware that teaches training recipients how to train others (i.e. a “train-the-trainer” model).
- Ability to communicate effectively using American Sign Language (preferred)