What are the responsibilities and job description for the Testing Manager position at Communication Service for the Deaf (CSD)?
Description
The Testing Manager will work with the Testing and Training Program Director to oversee evaluations of equipment, services, or programs for public sector entities. The Testing Manager will evaluate equipment, services, or programs to ensure top quality, including compliance with accessibility standards. They use a range of tools and techniques to identify any issues, defects, or areas that need improvement. They also work closely with other team members to develop testing strategies and plans that are aligned with the overall objectives of the organization. Additionally, the Testing Manager is responsible for producing detailed reports and documentation that outline the findings of the overall assessments or evaluations. These reports are used to inform decision-making processes and to provide recommendations for improvements or changes to equipment, services, or programs.
This position requires residency in the State of California. Relocation assistance is currently unavailable.
Essential Functions
Knowledge, Skills, and Abilities
This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment using a computer and standard office equipment. Regular collaboration and communication with team members and stakeholders via phone, videophone, or messaging is required. The employee may occasionally lift/move up to 20 pounds and travel up to 15%.
The Testing Manager will work with the Testing and Training Program Director to oversee evaluations of equipment, services, or programs for public sector entities. The Testing Manager will evaluate equipment, services, or programs to ensure top quality, including compliance with accessibility standards. They use a range of tools and techniques to identify any issues, defects, or areas that need improvement. They also work closely with other team members to develop testing strategies and plans that are aligned with the overall objectives of the organization. Additionally, the Testing Manager is responsible for producing detailed reports and documentation that outline the findings of the overall assessments or evaluations. These reports are used to inform decision-making processes and to provide recommendations for improvements or changes to equipment, services, or programs.
This position requires residency in the State of California. Relocation assistance is currently unavailable.
Essential Functions
- Oversee evaluations of equipment, services, or programs for public sector entities for improvement and modernization
- Manage staff assigned to perform testing and assessment of products, equipment, services, or programs
- Ensure accessibility compliance and usability, including conformance with WCAG 2.1 guidelines and Section 508 standards
- Oversee manual usability testing, engaging participants skilled in assistive technologies. (e.g. screen readers, speech recognition, magnifiers, web and mobile devices and applications)
- Lead and coordinate accessibility testing efforts and integrate accessibility into testing strategies
- Contract and manage strong working relationships with clients and key stakeholders
- Supervise testers by coaching, setting expectations, and building aligned goals
- Communicate and explain new directives, policies, or procedures to testers
- Project a positive image of the organization
- Serve as the main point of contact for internal and external partners contributing to testing and evaluation
- Provide reporting on testing activities, accessibility findings, statistics, and quality assurance data
- Use IT tools including Microsoft Office 365, SharePoint, Zoom, Slack, and various LMS platforms
- Other duties as assigned
Knowledge, Skills, and Abilities
- Proficient in evaluation practices, quality assurance, and operations management
- Thorough knowledge of digital accessibility standards, including WCAG 2.2, Section 508, and best practices for inclusive design
- Deep knowledge and proficiency with accessibility testing tools, such as:
- Axe, WAVE, NVDA, JAWS, VoiceOver, TalkBack, ANDI, Color Contrast Analyzer, Mobile iOS and Android Applications, switch devices and limited dexterity
- Experience with manual and automated accessibility testing techniques
- Familiarity with assistive technologies and how users interact with digital interfaces
- Strong written and verbal communication skills, especially in translating technical findings for non-technical audiences
- Effective leadership, collaboration, and problem-solving skills
- Ability to manage multiple priorities in a dynamic environment
- Working knowledge of Microsoft Office suite
- Ability to build and supervise high-performance, remote work teams
- Minimum of three (3) years in the past ten (10) years managing evaluations of equipment, services, or programs for public sector entities
- Minimum of one (1) year drafting evaluation/assessment reports for non-technical audiences
- At least one (1-3) years of experience testing and evaluating accessibility of equipment, services, or programs
- Hands-on experience using accessibility testing tools (e.g., Axe, NVDA, WAVE, JAWS, VoiceOver, etc.)
- Knowledge of and experience with WCAG 2.1, Section 508, and other accessibility standards
- Preferred: Certification in accessibility such as IAAP’s CPACC (Certified Professional in Accessibility Core Competencies), WAS (Web Accessibility Specialist), or equivalent
- Ability to communicate using American Sign Language (preferred)
This position is largely self-directed and requires understanding and compliance with company policies, procedures, and values. The position works in a virtual office environment using a computer and standard office equipment. Regular collaboration and communication with team members and stakeholders via phone, videophone, or messaging is required. The employee may occasionally lift/move up to 20 pounds and travel up to 15%.