What are the responsibilities and job description for the Operations Support Specialist position at Communication Federal Credit Union?
Communication Federal Credit Union has proudly served its' members since 1939. We're committed to our local communities, providing financial education, and supporting local organizations to make a difference.
CFCU has been ranked in the top five Credit Unions in Oklahoma by Forbes for many years, and received Bauer Financial Report's prestigious "Five-Star" rating as one of the nation's most stable and best-performing credit unions for the past 35 years.
Our Benefits
- $1,000 New Hire Welcome Bonus after 90 days
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days per year with Years of Service Increases
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Employee Perks and Discounts
We remain passionate about the credit union philosophy of "People Helping People" and empower our team members to deliver on that promise. Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling each of our employees to have a meaningful impact on our organization and in the communities we serve.
Position Summary
Responsible for clerical/administrative tasks; position supports various functions in Operations Detail department.
Who You Are:
* Professional, well-developed written and oral communication skills; ability to correspond effectively.
* Interpersonal skills to successfully collaborate with outside parties, members, and co-workers.
* Fundamental mathematical knowledge/skills: ability to add, subtract, multiply, and divide whole numbers, common fractions and decimals.
* Excellent attention to detail and accuracy.
* Organize and prioritize tasks to meet multiple deadlines; adapt to workflow changes by managing competing demands and effectively handle frequent change, delays, or other unexpected events.
What You Will Do:
* Responsible for accurately filing Operations-related documents; input and scan data into database, and prepare correspondence. Tasks related to creating copies, sending correspondence, supply orders, and other office tasks.
* Ability to adhere to training and develop strong standard of credit union policies/procedures and services.
* Maintain member privacy while monitoring for fraudulent and deceptive practices.
* Answer calls from members and other employees when there are Operations-related questions; respond in timely manner. Alert appropriate credit union official if fraudulent or suspicious account activity observed.
* Acts in compliance with rules, regulations, and statutory requirements. Focus on aspects of Bank Secrecy Act (BSA) and proper reporting procedures.
Education and Qualifications:
- Minimum 1-2 years of clerical or administrative support experience.
- High school diploma or G.E.D. required.
- May consider any combination of education, training, and experience which provides required knowledge, skills, and abilities to perform the essential functions of the job.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.
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