What are the responsibilities and job description for the Member Service Representative - Topeka, KS position at Communication Federal Credit Union?
Communication Federal Credit Union has proudly served its members for 80 years and we've been ranked #1 Credit Union in Oklahoma by multiple sources during that time. We are committed to our local communities, providing financial education, and supporting local organizations.
Our motto is "Connecting with you" and we believe connections are central to all that we do. Our commitment to community is a big part of who we are as a Credit Union and it is an important characteristic of our culture.
Our Employee Benefits Include:
- $1,000 Welcome Bonus after 90 days
- Performance Incentives
- Tuition/ Educational Assistance
- Competitive Pay with advancement opportunities
- Generous Employee Perks and Discounts
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the Credit Union. Serves as front-line contact for most member dealings at the Credit Union.
Our Ideal Candidate:
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrive handling multiple tasks in fast paced, service-oriented environment.
- Embrace new opportunities with strong initiative to accomplish tasks.
What You Will Do:
Accurately process teller transactions, including deposits, withdrawals, and loan payments.
Front line contact to build relationships with Communication Federal Credit Union members.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Work Schedule: Shifts begin 7:30am, latest ends 6pm; Monday-Friday & rotating Saturdays
Education and Qualifications
High school diploma or G.E.D.
Minimum 1 year of experience in financial institution or retail customer sales/service environment required.
Prior cash-handling experience preferred.
Working at CFCU means working alongside a diverse group of financial professionals to create exceptional member experiences. Our culture encourages trust, collaboration, and communication enabling employees to have a meaningful impact on our organization and in communities we serve.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.
Salary : $15 - $17