What are the responsibilities and job description for the Member Service Representative - Edmond position at Communication Federal Credit Union?
Communication Federal Credit Union has proudly served its members for over 80 years with Forbes ranking us #1 Credit Union in Oklahoma in recent years. We're committed to our communities, providing financial education, and supporting local organizations.
Our motto remains "Connecting With You" because we believe connections are central to all that we do. Our commitment to community is a major part of who we are as a Credit Union, and it is a top priority within our culture.
What Employees Receive:
$1,000 Welcome Bonus after 90 days
11 Paid Holidays
200% 401(k) Match up to 5%
Tuition/ Educational Assistance
Generous Benefits Options & Many Other Employee Perks!
As a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions.
Our Ideal Candidate:
- Collaborative teammate with excellent interpersonal and communication skills.
- Great listener with strong desire to help people.
- Ability to accurately process transactions and requests.
- Thrives handling multiple tasks in fast paced, service-oriented environment.
- Embraces new opportunities with strong initiative to accomplish tasks.
What You Will Do:
Accurately process Teller transactions, including deposits, withdrawals, and loan payments.
Serve as the front-line contact for, and build relationships with, Communication Federal Credit Union members.
Understand and cross-sell CFCU products and services.
Achieve individual and branch goals for member experience, transaction accuracy, and product cross-sells.
Work Schedule: Monday Friday and rotating Saturdays.
Education and Qualifications
High School Diploma or G.E.D.
Minimum 1-2 years of experience in a financial institution or retail customer service/sales environment required.
Prior cash-handling experience preferred.
Communication Federal Credit Union is an equal opportunity employer. We value and strive to provide a diverse workplace free of discrimination. We do not engage in unlawful employment based on gender, gender identity, race, sex, sexual orientation, age, disability, religion, or national origin. We make every effort to provide an environment where every employee feels respected and valued.