What are the responsibilities and job description for the Client Success Manager position at Commonwealth Payroll & HR?
CommpayHR is seeking a motivated and relationship-driven Client Success Manager to join our growing team. In this role, you will be a trusted partner to our clients, helping them navigate the complexities of being an employer while ensuring they receive maximum value from CommpayHR's solutions and services.
You will play a critical role in driving client satisfaction, retention, and growth by proactively identifying client needs, delivering tailored solutions, and collaborating closely with sales leadership to achieve shared goals.
What You'll Do
- Build and maintain strong, long-term client relationships that drive retention and business expansion
- Develop a deep understanding of clients' strategic and operational challenges as they grow headcount, expand services, or face common employer-related issues
- Proactively identify opportunities to enhance the client experience and support account growth
- Ensure CommpayHR solutions and services are applied effectively at every stage of the employer lifecycle
- Partner closely with Sales Leadership to track progress, meet milestones, and monitor key performance metrics
- Meet or exceed monthly upsell and growth targets as outlined in the annual sales plan
- Serve as a client advocate while balancing business objectives and revenue goals
What We're Looking For
- Bachelor's degree in Business, Marketing, Communications, or a related field, or equivalent professional experience
- 3-5 years of experience in client success, account management, customer relationship management, or consultative sales
- Proven success meeting or exceeding sales, upsell, or account growth targets
- Strong relationship-building skills with a focus on client retention and long-term partnerships
- Experience with employer-related services such as HR, payroll, benefits, PEO, SaaS, B2B Sales or professional services (strongly preferred)
- Consultative mindset with the ability to understand business challenges, experience our services from the client's perspective and recommend customized solutions
- Excellent communication and presentation skills; comfortable engaging with stakeholders at all levels, internal and external (trusted advisors to client / COIs)
- Strong collaboration skills and experience working cross-functionally with sales and leadership teams
- Data-driven approach with the ability to analyze metrics and adjust strategies accordingly
- Highly organized, self-motivated, and capable of managing multiple client relationships simultaneously
- Experience using CRM systems and sales tracking tools
Why Join CommpayHR?
- Opportunity to make a meaningful impact on client success and company growth
- Collaborative, team-oriented environment with strong leadership support
- Competitive compensation and performance-based incentives
- Professional growth opportunities within a growing organization
Ready to help clients succeed and grow with CommpayHR? Apply today and become a key part of a team that values relationships, results, and long-term partnerships.
Salary : $60,000 - $70,000