Police Command Center Operator

Who We Are: The Port of Virginia

The cargo carried by ships, trucks, and trains hold the lifeblood of our economy. Our nation’s ports, including The Port of Virginia, are at the center of it all. The fifth largest port in America, The Port of Virginia is a catalyst for commerce. A recent economic impact study found that over 397,000 jobs in Virginia – nearly 10% of Virginia’s workforce – have ties to the port. The Port of Virginia seeks out highly motivated individuals who share our values, understand our objectives and embrace our culture. At every level, from our corporate offices to our terminals to our inland facilities, Port of Virginia team members share a commitment to quality service for our customers, a passion for innovation and a desire to make a difference.

The Opportunity:

Assist the Port Police & Security department in maintaining the physical security of the Port of Virginia (POV) terminals and facilities. Support security and safety patrol, scene control activities, and environmental mishaps under the direction of the Virginia Port Authority Police.

What You’ll Do: Responsibilities

• Answers and processes calls for service regarding incidents and accidents. Obtains and disseminates information, such as the nature of the issue, location, and priority to relevant police personnel. Accesses and dispatches units according to established procedures.  
• Assists officers in patrol activities and investigations with NCIC/VCIN and DMV information. Prepares related paperwork and records.  
• Assists non-emergency calls and customers requesting information while maintaining a courteous and helpful manner. 
• Monitors and operates multiple radios, access control systems, alarms, and surveillance video. 
• Communicates and interacts with federal, state, and municipality officials to exchange information and resolve issues or concerns. 
• Performs data entry of various records into the Computer Aided Dispatch System (CAD). Maintains detailed documentation that contains relevant information regarding all phone calls, radio traffic, and units dispatched. Performs research as needed. 
• Ensures public records and information are managed, maintained, and disposed in accordance to the Library of Virginia retention and disposition schedules and the Virginia Port Authority records management policies and procedures. 
• Identifies and troubleshoots departmental communication equipment. Places requests for service to faulty equipment. 
• Performs other duties as assigned.  
• The Port of Virginia is a 24-hour, 7-day-a-week, 365-day-a-year operation, schedule and location may vary based on the needs of the operation. 

Who You Are: Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

High School education or GED equivalent required.  

Licenses, Certifications, and Credentials

Transportation Worker Identification Credential; National Crime Information Center (NCIC) Certification, Virginia Criminal Information Network (VCIN) Certification, and Certified State Dispatcher preferred and may be obtained after hire.

Work Experience

No experience required. Some related dispatcher experience preferred.  

Skills

Organizational skills, High 

Customer service skills, High

Ability to interact in a professional manner with excellent communication skills, High 

Proactive problem-solving capabilities, High

Proficiency in computer programs with ability to perform data entry, High 

Analytical skills to evaluate emergent situations, High

Ability to manage time effectively and balance multiple initiatives and competing priorities, High

Attention to detail, High   

 You Should Know: Disclosures

The Port of Virginia is an Equal Opportunity Employer and therefore does not discriminate on the basis of age, sex, race, religion, disability or national origin. 

Selected applicant must be able to pass a pre-employment background check which may include any of the following: Academic record and verification of education and/or certifications; Employment history (including references); Criminal history; Driving record; Fingerprinting; drug and alcohol testing, Fit for duty Physical, Other records or information related to the candidate's suitability for the position.

Selected applicant must be able to obtain a TWIC (Transportation Workers Identification Card). The Port of Virginia is a 24-hour, 7-day-a-week, 365-day-a-year operation, schedule and location may vary based on the needs of the operation.