What are the responsibilities and job description for the Clerk 2- Customer Service Representative/Dispatch (Local Government) position at Commonwealth of Pennsylvania?
JOB Located in Honesdale, PA - Wayne County Area Agency on Aging Transportation Department is seeking qualified applicants interested in expanding their administrative skills in a professional public service environment. This position offers a challenging and rewarding opportunity supporting services that enhance the lives of individuals in the community. Wayne County offers a comprehensive benefits package.
EXAMPLE OF DUTIES
Work Schedule and Additional Information:
EXAMPLE OF DUTIES
This position supports transportation services by assisting consumers, maintaining accurate records, and coordinating daily dispatch needs. As a Clerk 2, Customer Service Representative/ Dispatch, you will perform the following duties:
- Intake Processing: Perform intake tasks and update registrations for new and existing consumers
- Reservation Entry: Take trip reservations by phone and enter requests into the computer system
- Address Verification: Enter and verify geo codes for consumer and destination addresses and make corrections when needed
- File Maintenance: Maintain complete and organized consumer files including eligibility forms and age verification
- Trip Monitoring: Track vehicle locations and adjust trips when necessary to support timely service
- Driver Direction: Direct drivers according to laws, regulations, and County procedures
- Incident Response: Contact emergency services when needed and follow required procedures for accidents or incidents
Work Schedule and Additional Information:
- Full-time employment
- Work hours will vary, transportation operates 4:00 AM to 9:00 PM.
- May have irregular hours, including evenings and weekends.
- Some travel in and out county for meetings.
- Telework: You will not have the option to telework in this position.
- Salary: In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Benefits:
Health Insurance, Vacation & Paid Time Off, Retirement PlanSalary : $28,158