What are the responsibilities and job description for the Child Support Enforcement Specialist position at Commonwealth of Pennsylvania?
THE POSITION
As a Child Support Enforcement Specialist with the Department of Human Services (DHS), you will take an active role in helping families secure the financial support they need to thrive. This position lets you make a real difference in the lives of children by guiding key case activities that keep support systems moving forward. You will team up with partners across counties to deliver accurate, timely assistance that families can count on. Your dedication will help strengthen communities and build a more stable future for families throughout the region.
DESCRIPTION OF WORK
This role focuses on evaluating program activities and maintaining productive partnerships that support child support services. You will promote clear communication among agencies and strengthen efforts that assist families in reaching self-sufficiency. As a Child Support Enforcement Specialist, you will perform the following duties:
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Minimum Experience and Training Requirements:
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
As a Child Support Enforcement Specialist with the Department of Human Services (DHS), you will take an active role in helping families secure the financial support they need to thrive. This position lets you make a real difference in the lives of children by guiding key case activities that keep support systems moving forward. You will team up with partners across counties to deliver accurate, timely assistance that families can count on. Your dedication will help strengthen communities and build a more stable future for families throughout the region.
DESCRIPTION OF WORK
This role focuses on evaluating program activities and maintaining productive partnerships that support child support services. You will promote clear communication among agencies and strengthen efforts that assist families in reaching self-sufficiency. As a Child Support Enforcement Specialist, you will perform the following duties:
- Report Preparation: Prepare reports, recommend inter-agency contacts, and complete administrative duties involving recommendations of good cause, client noncooperation, and compromise of arrears issues
- Staff Training: Provide training on systems such as the Electronic Client Information System (eCIS) and the Acknowledgement of Paternity (AOP) program, and explain new initiatives
- System Monitoring: Monitor automated systems to ensure data integrity, evaluate case data, and support proper payment distribution, Financial Exception Requests (FXR) dispositions, and Excess Over Unreimbursed Assistance ( EOURA) case decisions
- Case Analysis: Perform case audits, compute refunds, execute case reviews, and investigate client inquiries
- Agency Representation: Represent the department in hearings, prepare materials for hearings, and offer technical assistance to Domestic Relations Sections and County Assistance Offices
Work Schedule and Additional Information:
- Full-time employment, 37.5 hours per week
- Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
- Home Headquartered: This is a home headquartered position. You will be required to travel to Lancaster, Lebanon, and York counties and must reside in or be willing to relocate to one of these counties by the start of employment. During the probationary period, it is required to report two days per week to an office in Lancaster, Lebanon, or York County. Location will be based on the selected candidate. In order to be home headquartered, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
Minimum Experience and Training Requirements:
- Four years of experience in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information; or
- A bachelor’s degree; or
- An equivalent combination of experience and training including one year in a domestic relations office which included the interpretation, application and explanation of policies and regulations and analysis of information.
- Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
- You must live in or be willing to relocate to one of the counties of primary assignment by the start of employment: Lancaster, Lebanon, or York county.
- You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines
- You must be able to perform essential job functions.
- This position will have access to Federal Tax Information (FTI) and is subject to the provisions of IRS Publication 1075 (Pub 1075) which requires you to pass an enhanced background check prior to beginning employment. Under Pub 1075, acceptance of a conditional offer of employment will require submission to and approval of satisfactory criminal history reports, including but not limited to: a fingerprint-based federal records check; a PA State Police clearance; a check of local law enforcement agencies where you have lived, worked, and/or attended school within the last five (5) years; and a citizenship/residency verification.
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date . Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
- Pennsylvania law (51 Pa. C.S.
- 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
- 711 (hearing and speech disabilities or other individuals).
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.