What are the responsibilities and job description for the Clerical Assistant 1 position at Commonwealth of PA?
THE POSITION
Imagine stepping into a role where you can be the friendly, knowledgeable heartbeat of the park. As the welcoming face, you will help families start their adventures and keep the office running smoothly behind the scenes. This position allows you to blend customer service with meaningful responsibility, from managing reservations that shape guests' vacations to ensuring every transaction and record is accurate and organized. If you enjoy being the go-to person who keeps things flowing, thrive in a lively environment, and take pride in creating positive experiences for others, this job offers the perfect mix of purpose, variety, and connection to the outdoors.
DESCRIPTION OF WORK
In this role, you will serve as the welcoming face of the state park office, greeting visitors, answering questions, and providing essential information to help guests enjoy their park experience. You will manage a high volume of in-person and telephone inquiries, distribute brochures and literature, and direct visitors to appropriate park locations. A key part of your daily responsibilities includes operating the Parks Reservation and Revenue System to make, modify, and cancel reservations for cabins, campsites, and shelters, as well as registering arriving guests and maintaining accurate logs and revenue records. You will also reconcile daily receipts, process refunds according to established procedures, and complete credit card settlements to ensure all financial transactions are accurate and properly documented.
Beyond visitor services and reservation management, you will support the smooth operation of the park office by operating standard office equipment, maintaining organized physical and electronic files, and preparing correspondence using templates or drafted responses. You will assist park staff by completing supply inventories, tracking lost and found items, and responding to instructions from managers and administrative personnel. As needed, you may help orient new clerical staff to office procedures. This position is ideal for someone who enjoys working with the public, thrives in a fast-paced environment, and takes pride in keeping operations running efficiently and professionally.
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- This is a seasonal, full-time position with no healthcare benefits. The season runs from approximately April 2026, until December 2026, at which time the employee will be placed on leave without pay. Upon successful completion of probationary period, the employee will automatically be returned to employment approximately April 2027.
- Work days and shifts will vary, will work 5 days/37.5 hours per week to include holidays and weekends.
- Telework: You will not have the option to telework in this position.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
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You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
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Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
- Eligibility rules apply.