What are the responsibilities and job description for the Applications Developer Administrator position at Commonwealth of PA, Information Technology Office?
Salary: $89,996.00 - $136,842.00 Annually
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-54150-01525
Department: Executive Offices
Division: EX OA HHS ITDC Sltns Mgmt Div
Opening Date: 07/17/2026
Closing Date: 7/31/2026 11:59 PM Eastern
Job Code: 01525
Position Number: 00163547
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST10
Bureau / Division Code: 00812530
Bureau / Division: EX OA HHS ITDC Sltns Div
Worksite Address: Harrisburg Uptown Building, 3rd Floor
Worksite Address: 2525 North 7th Street
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Bryanne Hickerson
Contact Phone:
Contact Email:
THE POSITION
As an Applications Developer Administrator with the Health and Human Services IT Delivery Center, you will help shape major systems that support programs across the Commonwealth. Your work will support mission critical tools that help keep important services running smoothly across several state agencies. This position gives you a strong platform to guide innovation and improve statewide technology operations.
DESCRIPTION OF WORK
This position oversees complex technical projects and leads staff who manage major applications that support employees in the Department of Human Services (DHS), Department of Health (DOH), Department of Drug and Alcohol Programs (DDAP), as well as Pennsylvania Department of Aging (PDA). Your work ensures essential systems remain reliable, secure, and effective. As an Applications Developer Administrator, you will perform the following duties:
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
Other Requirements:
How to Apply:
Veterans:
Telecommunications Relay Service (TRS):
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Senior Applications Developer for one year or more full-time?
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time information technology experience do you possess in applications development or applications maintenance?
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in an information technology field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
06
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
07
WORK BEHAVIOR 1 - PROGRAM ADMINISTRATION
Analyzes program information related to overall progress, policies, and procedures to identify program strengths, opportunities, and challenges and recommends new or updated policies or procedures to ensure program goals and objectives are met. Monitors contracted staff augmentation hours to ensure the hours stay within the established hours allowed during the contract period. Prioritizes, implements, and directs projects and workflows.
Levels of Performance
Select the Level of Performance that best describes your claim.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
10
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Troubleshoots and resolves application issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Provides guidance to users, managers, and other information technology professionals in application planning, design, implementation, operation, security, and quality assurance.
Levels of Performance
Select the Level of Performance that best describes your claim.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
13
WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Prepares technical or narrative documents such as status reports, implementation plans, testing script materials, and user acceptance documents and plans, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey application effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
16
WORK BEHAVIOR 4 - SUPERVISION
Supervises staff by assigning work; establishing priorities and timeframes for completion of work; reviewing employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; receiving, responding to, and resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
Required Question
Location : Dauphin County, PA
Job Type: Civil Service Permanent Full-Time
Job Number: CS-2026-54150-01525
Department: Executive Offices
Division: EX OA HHS ITDC Sltns Mgmt Div
Opening Date: 07/17/2026
Closing Date: 7/31/2026 11:59 PM Eastern
Job Code: 01525
Position Number: 00163547
Union: Non-Union
Bargaining Unit: A3
Pay Group: ST10
Bureau / Division Code: 00812530
Bureau / Division: EX OA HHS ITDC Sltns Div
Worksite Address: Harrisburg Uptown Building, 3rd Floor
Worksite Address: 2525 North 7th Street
City: Harrisburg, Pennsylvania
Zip Code: 17110
Contact Name: Bryanne Hickerson
Contact Phone:
Contact Email:
THE POSITION
As an Applications Developer Administrator with the Health and Human Services IT Delivery Center, you will help shape major systems that support programs across the Commonwealth. Your work will support mission critical tools that help keep important services running smoothly across several state agencies. This position gives you a strong platform to guide innovation and improve statewide technology operations.
DESCRIPTION OF WORK
This position oversees complex technical projects and leads staff who manage major applications that support employees in the Department of Human Services (DHS), Department of Health (DOH), Department of Drug and Alcohol Programs (DDAP), as well as Pennsylvania Department of Aging (PDA). Your work ensures essential systems remain reliable, secure, and effective. As an Applications Developer Administrator, you will perform the following duties:
- Team Leadership: Guide and mentor technical staff in developing, testing, and supporting complex applications
- Project Oversight: Manage planning, execution, and monitoring of multiple IT projects across agencies
- System Management: Direct the design, configuration, and improvement of critical enterprise systems
- Technical Evaluation: Assess design options and recommend technology solutions that align with business needs
- Quality Assurance: Review work products, ensure compliance with standards, and coordinate testing activities
- Stakeholder Support: Collaborate with agency partners to identify needs and enhance system performance
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
- Full-time employment
- Work hours range from 7:30 AM to 5:00 PM (candidate may decide schedule), Monday - Friday, lunch period will be based on selected work schedule (30 or 60-minutes).
- Telework: You may have the opportunity to work from home (telework) part-time. You will be required to report in-office at minimum 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $89,996.00 (before taxes).
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Senior Applications Developer (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Six years of information technology experience that includes four years of experience in applications development or applications maintenance; or
- Four years of information technology experience in applications development or applications maintenance, and an associate's degree in any information technology field; or
- Two years of information technology experience in applications development or applications maintenance, and a bachelor's degree in any information technology field; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
- You must be able to perform essential job functions.
How to Apply:
- Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
- All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.
Veterans:
- Pennsylvania law (51 Pa. C.S. 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to and click on Veterans.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
EXAMINATION INFORMATION
- Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
- Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
- Your score is valid for this specific posting only.
- You must provide complete and accurate information or:
- your score may be lower than deserved.
- you may be disqualified.
- You may only apply/test once for this posting.
- Your results will be provided via email.
Learn more about our Total Rewards by watching this short !
See the total value of your benefits package by exploring our
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there's more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little "extras" that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit and click on the benefits box.
*Eligibility rules apply.
01
Have you been employed by the Commonwealth of Pennsylvania as a Senior Applications Developer for one year or more full-time?
- Yes
- No
02
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
03
How many years of full-time information technology experience do you possess in applications development or applications maintenance?
- 2 years or more
- 1 but less than 2 years
- Less than 1 year
- None
04
If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.
05
How much graduate coursework have you completed in an information technology field?If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.
If your education was acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visiting and clicking the Evaluation Services Link.
You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.
- 30 or more credits
- 15 but less than 30 credits
- Less than 15 credits
- None
06
CS-INSTRUCTIONS You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. You must complete the application and answer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score.
All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.
Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training. The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered. In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.
If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.
If you have general questions regarding the application and hiring process, please refer to our
- Yes
07
WORK BEHAVIOR 1 - PROGRAM ADMINISTRATION
Analyzes program information related to overall progress, policies, and procedures to identify program strengths, opportunities, and challenges and recommends new or updated policies or procedures to ensure program goals and objectives are met. Monitors contracted staff augmentation hours to ensure the hours stay within the established hours allowed during the contract period. Prioritizes, implements, and directs projects and workflows.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience analyzing program information related to overall progress, budget, or policies and procedures and recommending actions to ensure program goals and objectives are met.
- B. I have experience implementing and directing projects and workflows as directed by someone else who was responsible for ensuring program goals and objectives are met.
- C. I have successfully completed college-level coursework related to program evaluation, program analysis, project administration, policy-writing, budgeting, or business administration.
- D. I have NO experience or coursework related to this work behavior.
08
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer where you gained this experience.
- The actual duties you performed related to program administration
- Your level of responsibility.
09
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
10
WORK BEHAVIOR 2 - TECHNICAL ASSISTANCE
Troubleshoots and resolves application issues. Responds to escalated incidents by diagnosing and troubleshooting issues and works with end users and service providers to resolve issues. Provides guidance to users, managers, and other information technology professionals in application planning, design, implementation, operation, security, and quality assurance.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience troubleshooting and resolving application issues. I was responsible for resolving all levels of technical questions and issues. I was the escalation point for complex issues referred by lower-level technicians.
- B. I have experience troubleshooting and resolving application issues. I was responsible for resolving routine questions and issues but referred more complex technical issues to a higher-level technician for resolution.
- C. I have successfully completed college-level coursework related to information technology troubleshooting.
- D. I have NO experience or coursework related to this work behavior.
11
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer where you gained this experience.
- The actual duties you performed related to the technical assistance you provided.
- Your level of responsibility.
12
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
13
WORK BEHAVIOR 3 - WRITTEN COMMUNICATION
Prepares technical or narrative documents such as status reports, implementation plans, testing script materials, and user acceptance documents and plans, which identify progress and/or deviations from objectives. Authors narrative and analytical reports that convey application effectiveness in meeting business requirements.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience preparing technical or narrative documents such as status reports, requirements and design documents, testing script materials, and user acceptance documents and plans. I was responsible for the final document that conveyed customized information to the intended recipients.
- B. I have experience preparing technical or narrative documents such as status reports, requirements and design documents, testing script materials, and user acceptance documents and plans. I was responsible for compiling a portion of the document, but someone else was responsible for the final version that conveyed customized information to the intended recipients.
- C. I have successfully completed college-level coursework related to business writing, technical writing, English composition, journalism, or communications.
- D. I have NO experience or coursework related to this work behavior.
14
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer where you gained this experience.
- The actual duties you performed related to written communication.
- The types of documents you prepared.
- Your level of responsibility.
15
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
16
WORK BEHAVIOR 4 - SUPERVISION
Supervises staff by assigning work; establishing priorities and timeframes for completion of work; reviewing employee performance and preparing evaluation reports; disciplining employees; interviewing prospective employees and recommending selection; receiving, responding to, and resolving grievances and complaints; providing guidance to staff on complex problems; approving/denying leave requests; and identifying training needs and providing training to staff.
Levels of Performance
Select the Level of Performance that best describes your claim.
- A. I have experience supervising subordinate staff; and as a supervisor, I have interviewed and hired staff, rated work performance, established priorities, disciplined employees, identified training needs, and approved leave.
- B. I have experience as a lead worker or senior staff member. I have provided training to newly hired staff, reviewed their work, or served as a team or group leader, but I was not responsible for employee performance reviews or discipline.
- C. I have successfully completed supervisory training.
- D. I have NO experience or coursework related to this work behavior.
17
In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.
- The name of the employer where you gained this experience.
- The actual duties you performed related to supervision.
- Your level of responsibility.
18
If you have selected the level of performance pertaining to college coursework, please provide your responses to the three items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below.
- College/University
- Course Title
- Credits/Clock Hours
Required Question
Salary : $89,996 - $136,842