Customer Service Representative/Mail Room Clerk

About the Office of the Massachusetts State Treasurer and Receiver General (“Treasury”)

Our mission is to manage and safeguard the State's public deposits and investments through sound business practices for the exclusive benefits of our citizens, and perform these duties with integrity, excellence, and leadership. Additionally, we strive to provide economic opportunity, stability, and security for every Massachusetts resident.

We are committed to excellence in recruiting, hiring, and retaining diverse and qualified individuals. We value a culture of diversity and professionalism in the workplace and strongly believe that our workforce should reflect our community.

https://www.surveymonkey.com/r/FM68GFV

Purpose of the Job:

The Massachusetts State Retirement Board (MSRB) administers a defined benefit pension plan for eligible Commonwealth employees, retirees, and eligible employees from other authorized entities.

The Customer Service Representative supports general office operations by accurately and in a timely manner processing, distributing, and preparing all mail for the MSRB, and by providing general assistance to the various departments within the MSRB. This position requires working in the office everyday Monday through Friday.

Essential Functions and Responsibilities:

• Knowledge of Retirement Board units, staff, and their functions.

• Prepare, process, and deliver outgoing mail following established schedule.

• Pick up registered mail from the building mail room when directed and deliver to appropriate persons.

• Process and deliver all internal mail received from the USPS, Central Mail Room, the State House, and Computer Operations, following an established schedule.

• Prepare as necessary for submission to document scanning unit.

• Escort members visiting MSRB Boston office from building security desk to the reception area, and upon their departure.

• Review incoming documents being dropped off for completeness, and the inclusion of necessary documents.

• Date and timestamp all incoming mail and documents.

• Develop ability to perform tasks associated with Board's scanning and microfilm research software.

• Perform special projects and other related duties as assigned, such as walking to Ashburton to pick up and drop off items as needed.

• Monitor and maintain copiers, mailroom technology, and related supplies, such as ink and toner cartridges, ensuring copy machines are stocked with paper.

Other Duties and Responsibilities:

• Assist with special projects as needed,

• Travel as required.

Supervisory Responsibilities:

• N/A

  
  

Qualifications

Knowledge and Skills:

• Candidates with a high school diploma will be given preferred consideration, provided they meet the other qualifications outlined for the position.

• Basic computer skills, including Microsoft's Office suite of products including Outlook, Teams. Word, and Excel.

• Dependability, punctuality and strong organizational skills.

• Ability to work independently and execute tasks accurately.

• Maintain general knowledge of each department within Board.

• Demonstration of responsive and high-level customer service skills.

• Develop skills to utilize MARIS computer software, MSRB ECM software, and MSRBeyond MSS Portal.

• Self-motivated, positive attitude, and ability to remain focused on tasks through completion with the ability to adhere to strict processing deadlines.

• Occasionally lifting medium to heavy mailbags, trays, office supplies and other items.

• Ability to deliver mail and related items externally.

Physical Requirements:

• Ability to lift up to 15bs.

• Ability to sit for extended periods of time.

• Ability to walk between office locations, estimated ten (10) minute walk.

  • Ability to walk up and down a hill.

An Equal Opportunity Employer:

The Office of the State Treasurer and Receiver General is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.

Employment Eligibility Regarding Family Members:

Please note that the Office of the State Treasurer and Receiver General will not consider family members of current employees as eligible for employment. Family members shall include an employee’s spouse, brother, sister, children, stepchildren, parents, stepparents, sister/brother-in-law, daughter/son-in-law or an individual residing in an employee’s household.

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