Medicaid/Medicare Services Specialist I

Advertisement Closes

7/25/2026 (11:59 PM ET)

2603577

Medicaid/Medicare Services Specialist I

Pay Grade 13

Salary

$39,284.88 - $58,927.20 Annually

Employment Type

EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Click here for more details on state employment.

Hiring Agency

Cabinet for Health & Family Services | Department for Medicaid Services

Location

275 E Main St

Frankfort, KY 40621 USA

The agency may authorize the selected candidate to telecommute. The agency may terminate or modify the telecommuting arrangement at any time.

Description

This position is located in Frankfort, KY and must come to the office three days per week.

The Department for Medicaid Services (DMS) provides health care access for eligible low-income residents of Kentucky including children, families, pregnant women, the aged and the disabled as well as a number of programs and services directed at specific eligibility and medical needs. DMS strives each day to meet the mission of the Cabinet for Health and Family Services to be a diverse and inclusive organization providing programs, services and supports that protect and promote the health and well-being of all Kentuckians and their communities.

The Department for Medicaid Services, Division of Program Integrity is responsible for guarding Medicaid against fraud, waste and abuse of program benefits by providers and members, and compliance with federal and state rules and regulations. The Medicaid / Medicare Services Specialist I offers a wide-range of learning opportunities, including networking as this position will work closely with Providers, Managed Care Organizations, Management, and sister-agencies. Seeking a motivated person that will work in a high-volume contact center for the Department for Medicaid Services, Provider Enrollment where identifying customers' needs quickly, clarifying information, and researching every issue is required in order to provide resolutions to issues. To be successful, candidates should be professional, polite, and able to deal with difficult and stressful situations, and able to apply state and federal regulations in decision making.

Learn more about us at: https://chfs.ky.gov/agencies/dms/Pages/default.aspx

Responsibilities And Duties

• Provide specialized assistance to Medicaid providers, staff within the Department for Medicaid Services, and Medicaid Contractors.
• Respond to providers and Credentialing Agents inquiries on Kentucky Department for Medicaid Services Provider Enrollment eligibility, submission documents, and application status, as well as maintenance required on provider file.
• Collecting information about caller and provider, verifies in different information systems, and enters information into database.
• Entering information into the Customer Relationship Management (CRM) system to assist with call-tracking and quality assurance.
• Provides assistance to providers and government agencies through oral and written response to inquiries.
• Requires the ability to work independently and manage time effectively, as well as to work with difficult issues.
• Implements policy changes as appropriate.
• Performs research of state and federal statutes and regulations relative to provider enrollment
• Remains abreast of all changes to state and federal laws.
  
  

Preferred Knowledge, Skills and Abilities:

• Strong ability in working with Medicaid Partner Portal Application, Medicaid Management Information System, and other provider enrollment research tools.
• Excellent verbal and written communication skills.
• Excellent computer skills, especially in Microsoft Office, with experience using Excel.
• Ability to work independently, with attention to detail; thoroughness and accuracy in completing tasks.
• Ability to apply state and federal regulations to work outcomes.
  
  

The Cabinet for Health and Family Services (CHFS) participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in U.S. CHFS will only use E-Verify once you have accepted a job offer and completed the Form I-9. For more information on E-Verify, or if you believe that CHFS has violated its E-Verify responsibilities, please contact Department of Homeland Security (DHS) at 888-897-7781 or https://dhs.gov/e-verify

Minimum Requirements

EDUCATION: Graduate of a college or university with a bachelor's degree.

EXPERIENCE, TRAINING, OR SKILLS: NONE

Substitute EDUCATION for EXPERIENCE: NONE

Substitute EXPERIENCE for EDUCATION: Experience in Medicaid and/or Medicare program administration, health insurance administration/systems, eligibility systems, health care research, health care planning, health care financial management, health care policy development or human service or health care administration, insurance billing and/or claims will substitute for the required college on a year-for-year basis. Current or prior military experience will substitute for the required college on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Working Conditions

Incumbents working in this job title primarily perform duties in an office setting.

Probationary Period

This job has an initial and promotional probationary period of 6 months, except as provided in KRS 18A.111.

If you have questions about this advertisement, please contact Melissa Cox at Melissa.Cox@ky.gov or 502-564-6303.

An Equal Opportunity Employer M/F/D