What are the responsibilities and job description for the Import Parts Counter Specialist position at Commonwealth Motors?
Commonwealth Motors is growing again and we need your help.
We are looking for an Import Parts Counter Specialist that has the knowledge to help meet the needs of our expanding parts business.
Commonwealth Motors is looking for a Import Parts Specialist to help support our team of technicians and provide our customers with exceptional experiences and product knowledge. We offer state of the art facilities and paid training.
Commonwealth Motors has been a family owned and operated business since 1991. Our employees have always been the main focus in helping to grow our business into the largest dealer group north of Boston
A proud member of the Commonwealth and of Lawrence, MA, we also recognize the value of giving back to the community. That’s why we’ve given back to a variety of local charities and youth organizations throughout the 30 years we’ve been here.
What We Offer
- State of the art facilities
- Clean and friendly work environment
- Training and support
- Health, Dental and Vision insurance at group rates
- Basic Life Insurance
- Accident and Critical Illness insurance
Responsibilities include but are not limited to the following
- Be a team member, offer help to other parts sales team members
- Communicate with customer on parts status
- Communicate with staff and customers in a friendly and professional manner.
- Be able to read and understand the parts catalog when looking up parts.
- Answers phone calls, providing price quotes and other information
- Reviews body shop estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level service to internal and external customers.
- Pulls and fills orders from stock
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Make sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Set up orders for daily shipment, delivery, or pick-up
Qualifications
- Have a High School Diploma or equivalent
- Have experience with auto parts sales (Import preferred)
- CDK EXPERIENCE A PLUS
- Are able to work in a fast-paced work environment
- Have strong organizational and time management skills
- Bilingual a plus
- Telephone and computer skills