Attendance, Communication, and Engagement Specialist

Attendance, Communication, and Engagement Specialist

Position Summary

Working from a CCA Family Service Center, the Attendance, Communication, and Engagement Specialist is responsible for daily implementation and operationalization of CCA’s compulsory school attendance and engagement processes and supporting regular school attendance, course engagement, and lesson completion for learners. This position coordinates with teachers and administrators and other school staff to identify learners who meet or are at risk of meeting …

The individual must carry out all responsibilities in such a way that demonstrates and models the values of CCA, abides by all standards and behaves in a professional and engaged manner at all times.

Responsibilities:

• Participate in the planning, development, implementation, and maintenance of the school attendance and engagement requirements in accordance with Pennsylvania’s Public School Code and school policies, guidelines, and procedures.
• Maintain knowledge of state compulsory school attendance requirements and ensure school attendance and engagement requirements are communicated to enrolled families.
• Evaluate weekly attendance data and monitor learners who have accumulated excessive absences or overdue lessons, and responds according to applicable resolution and action protocols.
• Contact learners who are noncompliant or at risk of noncompliance with compulsory school attendance and engagement requirements.
• Send, track, and record written correspondence to learners regarding violation of compulsory school attendance and engagement requirements.
• Schedule and participate in compulsory school attendance and engagement conferences and meetings with learners, families, and other appropriate school and community stakeholders and supports.
• Identify barriers to school attendance and engagement, and seek support from school staff and community-based resources to eliminate and resolve barriers and challenges.
• In consultation with teachers and administrators, develop and communicate to learners and caretakers school attendance and engagement improvement plans.
• Communicate school attendance and engagement improvement plans to teachers, administrators, and school staff.
• Track learner compliance with school attendance and engagement improvement plans and respond accordingly based on applicable protocols.
• Conduct home and community visits to learners identified as being noncompliant or at risk of noncompliance with school attendance and engagement requirements.
• Coordination with and make appropriate referrals to school-based or community-based attendance improvement programs or the county children and youth agency for services and required action.
• File citations, communicate with magisterial district courts, and prepare for and attend truancy hearings.
• Document, organize, and maintain a record of all written and oral communications any other documents used in the school attendance and engagement processes, including entry of information in school data systems.
• Other duties as assigned.

Competencies:

• Bachelor’s Degree or related work experience.
• Familiarity with Pennsylvania compulsory school attendance requirements and programs.
• Excellent organization and written and oral communications skills.
• Customer focused approach.
• High degree of flexibility.
• Demonstrated ability to work well in fast paced environment.
• Team player track record.
• Ability to travel, including overnight stays as required.

Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
This is largely a sedentary role. Requires the ability to lift, squat, sit, bend or stand as necessary. Ability to travel to other sites/locations as needed.

Position Type

• Full-time
• Exempt
• Salary
• 12-month role

Additional Eligibility Qualifications

• Must be able to commute to a Family Service Center regardless of commute complexity.
• Candidates must reside within the Commonwealth of Pennsylvania.

Travel

• Travel is be required for this position, including overnight travel.

Required Education and Experience

• Bachelor’s Degree or 2 years of relevant work experience

Preferred Education and Experience

• 5 years of relevant work experience

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Commonwealth Charter Academy is an equal opportunity employment, educational and service organization.