What are the responsibilities and job description for the Information Technology Help Desk position at Commonwealth Casualty Company?
Role: IT-Help Desk Technician
Company Description:
Commonwealth Casualty Company was founded in 2010 with a commitment to provide affordable insurance to everyone in the community. We continuously improve our products and services to deliver innovative, customized solutions tailored to each client's unique needs. Offering a full suite of affordable products, including homeowners, renters, auto insurance, and roadside assistance, our team works to create the best package for every customer. We also offer a variety of discounts to help clients save on insurance.
About the Role
We are seeking a proactive and customer focused IT-Help Desk Technician to join our central Phoenix team. In this role, you will provide technical support for computer hardware, software, operating systems, and network issues. You’ll troubleshoot problems, respond to user requests, maintain systems, and ensure our employees have the tools they need to work effectively. This position plays a key role in supporting our internal technology environment, including PCs, printers, servers, phones, and related equipment.
What You’ll Do
- Provide first‑level technical support for hardware, software, and system issues
- Respond to support requests in person, by phone, and through ticketing systems
- Maintain daily performance of computer and phone systems
- Install, configure, and test new workstations, peripherals, and software
- Troubleshoot LAN/WAN connectivity and related network issues
- Assist with new‑hire onboarding, including device setup and account provisioning
- Maintain and update the employee badge access system
- Document internal procedures and troubleshooting steps
- Ensure workstations are fully equipped (PC, monitor, keyboard, mouse, peripherals)
- Maintain accurate inventory of equipment, software, and licenses
- Assign users and devices to appropriate groups in Active Directory
- Perform timely hardware and software upgrades
- Run reports and assist with routine system audits
What We’re Looking For
- Proven experience providing help desk or technical support
- Strong communication and customer-service skills
- Solid troubleshooting abilities and the ability to multitask effectively
- Ability to work independently while collaborating with other teams (internal and external)
- Demonstrated teamwork and relationship-building skills across departments
- Familiarity with Microsoft environment, Microsoft 365, and common business applications
Why Join Us:
- Competitive compensation based on experience
- Medical, dental, and vision insurance
- Paid time off and paid holidays
- 401(k) with company contribution
- Life and disability insurance
- A supportive, collaborative work environment
EEO Statement
We are an equal opportunity employer and consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.