PATIENT REGISTRATION LEAD

*Job Summary and Responsibilities*

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Interviews patients to obtain, clarify, and verify all demographic and insurance information not previously gathered.
• Identifies and corrects any errors found in the registration information.
• Reviews insurance verification information and account notes entered by the Patient Registration Representative and/or Registration. Ensures any missing information is captured. As necessary, verifies patient's insurance coverage, determines benefit levels, reviews level of services, and calculates patient's financial liability.
• Explains the Payment and Billing Assistance Program to all patients regardless of financial concerns or limitations.
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due.
• Provides referral to external agencies and/or third party vendors which may provide financial assistance, including state and government based programs.
  
  

*Job Requirements*

Required

• High School Graduate General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, upon hire or
• High School GED General Studies and Minimum years of experience working in a hospital Patient Registration Department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role, upon hire and
• Applicable education and/or training can be used to balance a lack of experience. and
• Minimum 2 years of experience in customer service, preferably in a healthcare environment. and
• Experience in requesting and processing financial payments.
• None, upon hire
  
  

Preferred

• Associates Other and 4 to 5 years , upon hire and
• One or more years of supervisory experience and
  
  

*Where You'll Work*

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

[One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

*Pay Range*

$25.42 - $31.93 /hour