Patient Experience Coach RN

Job Summary and Responsibilities

As a Patient Experience Coach, you will foster a patient-centered culture, guiding staff to enhance the patient journey and improve satisfaction. Your role drives improvements in communication, empathy, and service.Every day you will conduct training, coach individually, and facilitate workshops on patient experience best practices. You'll analyze feedback, identify improvements, and collaborate on strategies to address patient needs.To be successful, you need exceptional communication/interpersonal skills and a deep understanding of patient experience principles and healthcare operations.

• Participates in daily patient rounds and other patient satisfaction activities
• Possesses the ability to connect with the patient and actively listen, while drilling down into the patient experience to identify strengths and opportunities for improvement
• Promotes the use of the Five Fundamentals of Service (AIDET) and Evidenced Based Practices for interactions with patients and visitors
• Communicates effectively with patients and families to resolve issues and provides service recovery when needed using HEART Service Recovery model
• Responds to service requests and feedback received from Care Advisor
• Provides hands on patient care as appropriate to meet the needs of the patients and department.

Job Requirements

Minimum:

BSN

Three years or more experience as an RN 

Current AZ state RN license in good standing

American Heart Association BLS

Crucial Conversations.

Measurevention experience

Ability to manage ones own schedule and proactively improve the patient experience

Possess strong communication skills and effective interpersonal, professional and leadership capabilities.

Ability to present information, to a wide variety of audiences, in a formal and informal setting.

Effective verbal and written interpersonal and communication skills.

Ability to utilize PC-based software

Experience with statistical analysis and interpretation of data along with strong analytic and problem solving skills

Strong organization and research skills. 

Preferred:

1 year in management /supervisory (charge nurse, shift lead) or similar healthcare leadership role with five (5) years or more experience 

ED position Emergency Medicine experience 

Where You’ll Work

Hello Humankindness

Chandler, Arizona, has a stable suburban population with an economy anchored by many large financial, and high tech companies. Located southeast of Phoenix, Chandler is a skillfully developed community of friendly, diverse neighborhoods with expansive parks, great schools, convenient shopping, and excellent career opportunities.

For more than 50 years, Dignity Health’s Chandler Regional Medical Center has focused on quality patient care and service to the community. As the longest established hospital in the southeast valley, Chandler Regional has provided care for the Chandler community since 1961. The hospital recently added a new five-story tower with 96 patient beds, increasing the acute-care bed count to 338. This expansion increased emergency and trauma services, as well as the surgical unit and intensive care offerings. 

The word “dignity” perfectly defines what our organization stands for: showing respect for all people by providing excellent care. At Chandler Regional, our employees are the heart and soul of our organization. They are the reason we are able to live out our healing ministry within the communities we serve. Our doctors, nurses and allied health professionals are a regular self-contained support system for each other. This unique working culture is one of the reasons why a career with us is so rewarding. Now is the perfect time to come grow your career with one of Arizona's Most Admired Companies.

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Salary : $37 - $56