Patient Access Specialist I

Overview

Virginia Mason Franciscan Health has a rich history of providing exceptional healthcare, dating back to 1891. Building upon a legacy of compassionate care and innovation, our organization has evolved over the years through strategic partnerships and integrations to expand our reach and services across the Puget Sound area.Today, as Virginia Mason Franciscan Health, we remain deeply committed to healing the whole person – body, mind, and spirit – in the communities we serve. This commitment is strengthened by the diverse expertise and shared values brought together through our growth.Our dedicated providers offer a full spectrum of health care services, from routine wellness to complex disease management, all grounded in rigorous research and education. Our comprehensive network of 10 hospitals and nearly 300 care sites strategically located across the greater Puget Sound region reflects our ongoing commitment to accessibility and comprehensive care.We are proud of our pioneering medical advances and numerous awards and accreditations that reflect our dedication to excellence. When you join Virginia Mason Franciscan Health, you become part of a team that delivers top-quality, professional healthcare in modern, well-equipped facilities, and contributes to a legacy of service built on collaboration and shared purpose.

Responsibilities

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for apart-time Patient Access Specialist I for the fast-paced Franciscan Patient Access team in Tacoma.Flexible work schedule with excellent opportunity for growth. Monday-Friday, 9:30am-6:00pm withoccasional weekends required. Ability to work remotely after successfully completing trainingand meeting productivity requirements.Job Summary:This job is responsible for performing general patient access duties in a centralized call centerenvironment in accordance with established standards and procedures. An incumbent answers incomingphone calls and assists patients with registration, scheduling, insurance and medication refill needs for allproviders within an assigned specific specialty. Work is instrumental in promoting positive outcomes forproviders, clinic staff and patients.Work includes: 1) verifying demographics and registering patients in Epic; 2) obtaining and verifyinginsurance coverage; 3) scheduling patient appointments and 4) promoting MyChart activation. Anincumbent may also schedule for special projects (e.g. Healthgrades; Seven Corners, virtual visits, etc.)as assigned.An incumbent demonstrates full competency in the nuanced scheduling for all providers within theassigned specialty, requiring significant attention to detail, capacity for remembering/applying multipleguidelines and the ability to troubleshoot/problem-solve independently within established parameters.Employee productivity is measured and results shared on a scheduled basis to assure continuedexpertise and competency in meeting established standards.Work requires knowledge of patient registration and insurance verification processes,privacy/confidentiality standards, as well as knowledge of medical terminology and the ability to utilize allavailable resources/tools to problem-solve in a timely, efficient and effective manner. An incumbent

follows proper channels of communication in handling daily and routine problems and recognizing issuesthat need referral/escalation to management. Strong customer service skills are also necessary.

Qualifications

Education/Work Experience:● One year of customer service work experience is required. Healthcare environment experience ispreferred.