Office Coordinator

The Rehabilitation Services Office Coordinator provides administrative clerical support to the Rehabilitation Services Director and the clinical departments of Physical Therapy, Occupational Therapy, Speech Therapy and Cardiac Rehabilitation in order to facilitate delivery of healthcare services. The Office Coordinator performs office systems functions such as planning, organizing, directing, monitoring, evaluating and modifying all administrative clerical processes of the Rehabilitation Services to include billing for all departments, gathering statistics for bi-weekly and monthly reports for the Director of Rehabilitation Services and Accounting, and inputting daily productivity. Duties further include reception and direction of patients, patient registration, patient scheduling, insurance verification, typing Medi-Cal TAR forms, collection of co-pays, and other necessary duties as assigned.

Incumbents of this position shall present a positive image to the public and take responsibility for identifying, communicating, and generating solutions to problems related to the smooth running of the office. Maintains confidentiality of patient and department information.

As our Office Assistant, you will be an integral contributor to our operational success, providing comprehensive support to leadership and ensuring an environment of efficiency and high-quality service.

Every day, you will facilitate the streamlined operation of the office, managing diverse administrative functions and cultivating effective internal and external communication networks.

To thrive in this critical role, you will demonstrate exceptional organizational acumen, a proactive and resourceful approach to problem-solving, and an unwavering commitment to anticipating needs and delivering accurate, timely support.

Some Essential Functions Include:

• Being a role model for exceptional customer service and the Hospital's Patient Satisfaction effort, i.e. demonstrates AIDET principles in all interactions.

   

• Ensures a professional and responsive atmosphere by greeting patients, visitors, staff, and physicians promptly and courteously. Refers to each individual by name when appropriate.

   

• Able to understand and follow all policies, procedures, guidelines, rules and regulations of the Rehabilitation Services Department, Cardiac Rehab Services, Mercy Medical Center Merced, Title XXII, JCAHO and other applicable state and federal laws.

   

• Able to work accurately with frequent interruptions and can accurately perform multiple tasks. Performs duties in a timely and efficient manner and meets deadlines.

   

• Manages the administrative clerical functions of the Rehabilitation Services Department. Performs various receptionist, general office, report generating, and financial duties.

Minimum:

• High School Graduate and training or experience with word processing, personal computers, general office procedures and proper phone manners.

• Previous experience in a medical office, customer service, hospital and/or Outpatient Therapy department required including medical billing.

• Knowledge of medical terminology, insurance verification and billing procedures.

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  Basic computer knowledge.

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  Ability to manage multi-line telephone systems.

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  Professional in attire and attitude with ability to work harmoniously with others.

Preferred:

• Bilingual in Spanish-English

• College or business school

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  Knowledge of general Rehab Services clerical procedures required (scheduling, filing, reception), knowledge of general medical terminology, and general Rehab specific diagnoses and conditions

Founded in 1873, Dignity Health - Mercy Medical Center is a 186-bed, acute care, nonprofit hospital located in Merced, California. Serving over 150,000 patients annually, the hospital offers a full complement of services including a Level II NICU, heart care, the Mercy Cancer Center, and a family birth center. Additionally, Merced Medical Center has been recognized as an LGBTQ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center.

One Community. One Mission. One California