Lead Patient Registration Representative

Job Summary and Responsibilities

Employing excellent customer service skills, the Patient Registration Lead is responsible for ensuring a positive patient experience throughout the financial clearance process. Primary duties include financially clearing patients prior to discharge, counseling patients about their financial liability, verifying payer sources, assessing and referring patients to alternative payment sources, including the Payment Assistance Program and government and non-government based payment assistance programs. The Patient Registration Lead is able to work in all registration areas as needed. Working under the supervision of the Registration Leadership, this position is responsible for assisting the Registration Management Team with training, quality assurance review and reporting, and developing and maintaining the staff schedules. The Patient Registration Lead ensures timely, accurate and complete capture of all demographic and insurance information to ensure appropriate reimbursement for services rendered. In addition, the Patient Registration Lead determines and collects the patient's financial liability and/or arranges payment plans for patients in need of them. The Patient Registration Lead is an information source for patients and families by explaining hospital policies, patient financial obligations, alternative payer sources, and Patient Rights and Responsibilities.

Job Requirements

• High School diploma, GED or equivalent
• Minimum three (3) years of experience working in a hospital Patient Registration Department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role.
• Minimum two (2) years of experience in customer service.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of facility pricing structure and cost estimates.
• Basic knowledge of ICD-10 and CPT terminology.
• Able to perform basic mathematics for payment calculation.

Preferred

• Associates Degree
• Four (4) years or more of experience working in a hospital Patient Registration Department, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle role.
• One or more years of supervisory experience.
• Minimum 2 years of customer service experience in a healthcare environment.

Where You’ll Work

Founded in 1967, Dignity Health - Mercy San Juan Medical Center is a 377-bed, acute care, nonprofit hospital located in Carmichael, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, cancer care, women’s health, and neurology. Additionally, Mercy San Juan Medical Center has been recognized as an LGBTQ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Comprehensive Stroke Center, the highest level of stroke care certification awarded by The Joint Commission.

One Community. One Mission. One California

Salary : $35 - $40