Financial Counselor

This position is located on-site at the Dignity Health Yavapai Regional Medical Center (West Campus) location in Prescott AZ. 1003 Willow Creek Road Prescott Arizona 86301

Responsible for analyzing patient’s financial status and determining eligibility for insurance enrollment and/or financial assistance programs. Responds to telephone and written inquiries related to patient accounts. Assists patients with questions and concerns, explains charges and responds to other related inquiries.

• Meets with patients regarding account balances for inpatient, emergency and outpatient services and conducts interviews with patients or responsible individuals to determine financial status and eligibility for insurance enrollment and/or financial assistance programs.
• Assists patients via telephone and/or written response regarding account/claim status inquiries. Responds professionally and within appropriate timeframes to all inquiries.
• Collects accurate payment amounts and posts payments in the appropriate system.
  Processes credit card payments on the appropriate terminal. Delivers an accurate day end
  deposit and reconciliation sheet with all out of balance issues resolved within one (1)
  business day.
• Reviews program guidelines and assists patients or responsible individuals with financial assistance applications. Gathers required documentation and processes applications in accordance with hospital policy, including, but not limited to credit history evaluation
  and verification of property ownership and income. Analyzes financial information to determine eligibility and level of discount. Mails out financial assistance letters and applications to patients as needed.
• Responsible for ensuring collection of self-pay accounts not paid at time of discharge, until such time they are either paid in full or referred to outside collectors. Follows
  established collection procedures including written correspondence and/or telephone
  calls.
• Consistently reviews past due bills and follow-up documentation in an efficient and thorough manner, ensuring accuracy and completeness of account information. Assists in reconciling accuracy with outside vendors.
• Generates bills or re-bills claims to insurance companies. Conducts timely follow up with
  insurance companies regarding claim processing and payment status.
• Assists patients in establishing payment or settlement plans in accordance with the payment plan policy.
• Assists in enrollment of qualifying patients in AHCCCS and/or other insurance programs.
• Participates in business division meetings, performance improvement activities and committees as assigned.

#LI-CSH

• High School graduate or GED
• One year of hospital or clinic insurance billing or collection experience
• One year of healthcare customer service experience; hospital business office preferred
• General knowledge of charity, bad debt and collection procedures
• Certified Application Counselor certification obtained within six months of hire
• Basic knowledge and understanding of State Medicaid program
• Excellent interpersonal skills and the ability to effectively communicate verbally and in writing providing excellent customer service
• Excellent organizational skills and the ability to handle multiple priorities/tasks simultaneously in a fast paced environment
• Ability to maintain acute attention to detail
• Basic computer literacy and proficiency in Microsoft Windows
• Basic proficiency with MS Office (Outlook, Word, Excel)

At the heart of CommonSpirit Health's ministry are the national office departments that provide the foundational support, resources, and expertise that empower local communities to focus on what they do best—caring for patients. Our teams bring together expertise in clinical excellence, operations, finance, human resources, legal, supply chain, technology, and mission integration.

Guided by our faith-based values, the national office fosters consistency, alignment, and innovation across CommonSpirit. By centralizing expertise and leveraging economies of scale, we enable each location to operate efficiently while maintaining flexibility to address unique local community needs. From advancing digital solutions to driving health equity, these departments extend the healing presence of humankindness everywhere we serve.